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Service Manager

2 months ago

Miami, Florida, United States Cinépolis Luxury Cinemas Full time
Job Summary

The Service Manager is a key ambassador for Cinépolis Luxury Cinemas, embodying the company's values and mission statement while ensuring exceptional luxury service standards.

Key Responsibilities
  • Assist the Assistant General Manager in interviewing and hiring hourly staff, providing on-the-job training, and onboarding new hires.
  • Coordinate Front-of-House functions, including Guest Services, Servers, Bartenders, Runners, and Concessions.
  • Provide excellent guest experience and oversee the quality and consistency of service, food, and beverage.
  • Conduct daily pre-shift meetings, deliver team sales goals, and current promotions.
  • Ensure maximization of sales by auditing sales staff and setting daily and weekly goals via KPI boards and take ones.
  • Review sales numbers and goals regularly, making operations adjustments as necessary.
  • Manage and supervise In-Seat Dining, auditorium sales, and guest experience.
  • Ensure facilities are clean, safe, and in proper working order, adhering to company cleaning policy.
  • Perform daily opening, mid, and closing operation duties.
  • Assist the General Manager with various tasks, reports, scheduling, and analytics.
  • Support special and private events as needed.
  • Practice proactive guest management, recognizing opportunities before they occur, resolving issues, and leaving guests with a positive experience.
  • Communicate regularly with the General Manager and Human Resources regarding employee issues and complaints.
  • Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building playlists in the LMS, and resolving system issues.
  • Attend and participate in meetings and trainings.
Requirements
  • Bachelor's degree in Business Management, Hospitality, or a related field preferred.
  • High School Diploma or equivalent required.
  • 1+ years of bar and restaurant management experience required.
  • 2+ years of supervisory experience required.
  • Full-service background, restaurant knowledge, including inventory control and operations.
  • ServSafe certification preferred.
  • Ability to work in a fast-paced environment.
Skills
  • Proven leadership and motivational skills.
  • Displays a professional appearance and is a positive role model within the restaurant and Support office.
  • Strong written and verbal communication skills.
  • Strong decision-making skills.
  • Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors, or partners.
  • High guest satisfaction expectations and focus.
  • Resourceful problem-solving skills.
  • Self-motivated and results-driven.
  • Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously.