Community Operations Manager

2 weeks ago

Grand Rapids, Michigan, United States American Property Management Full time
Position Overview

Community Director (Property Manager)

About American Property Management

Established as a family-owned leader in the property management sector, American Property Management has been dedicated to excellence since its inception. With a robust portfolio of over 5,000 units, we pride ourselves on our commitment to multifamily community management.

Role Summary

  • Work Schedule: Monday to Friday, 8 AM to 5 PM. Flexibility for additional hours may be necessary to fulfill company or project requirements.
  • On-Site Requirement: This role necessitates physical presence at the designated work location during scheduled hours. Candidates must be able to reliably commute or plan to relocate.
  • Property Details: This position involves managing a 131-unit senior tax-credit community established in 2018.

Compensation and Benefits

  • Salary: $80,000 per year.
  • Incentives: Monthly leasing bonuses and quarterly performance bonuses.
  • Potential reimbursement for relocation expenses up to $2,500 for out-of-state candidates.
  • Opportunity for on-site living with a discount.
  • Career advancement opportunities.
  • Comprehensive medical, dental, and vision insurance, with the employer covering 85% of the employee's premium.
  • 401(k) plan with annual company matching contributions.
  • Accrual of paid sick leave at a rate of 1.33 hours for every 30 hours worked (approximately 11 days per year).
  • Paid vacation starting at two weeks, increasing with tenure.
  • Ten paid holidays, including two personal holidays of your choice.

What We Provide

  • Competitive starting salary.
  • A commitment to diversity and inclusion across the organization.
  • A supportive work environment that values employee contributions.
  • A vibrant company culture with team-building events.
  • Extensive training and professional development opportunities.

Ideal Candidate Profile

  • Minimum of 5 years' experience in managing affordable or tax credit multifamily communities within the last decade.
  • At least 3 years of experience overseeing an affordable apartment community, including employee management.
  • Experience managing a minimum of 100 units is required.
  • Strong knowledge of Federal Fair Housing Laws, landlord-tenant regulations, and ADA compliance.
  • Proven customer service skills.
  • Experience with onsite management software preferred.
  • A high school diploma or GED is required; a bachelor's degree in a related field is preferred.
  • Exceptional attention to detail and organizational skills.
  • Strong communication and teamwork abilities.
  • A positive attitude and a collaborative approach.
  • Accountability and pride in work performance.
  • Fluency in English with strong reading, writing, and speaking skills.
  • Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.

Key Responsibilities

  • Conduct regular property inspections to ensure excellent presentation and compliance with policies.
  • Oversee timekeeping for office and maintenance staff.
  • Maintain high occupancy levels while prioritizing resident satisfaction.
  • Manage marketing efforts and promote the community.
  • Monitor financial performance, including revenue and expenses.
  • Prepare reports for senior management.
  • Ensure timely collection of rent payments.
  • Oversee contract compliance.
  • Coordinate all aspects of resident move-ins and move-outs.
  • Train and manage team members in accordance with company policies.
  • Supervise contractors and vendors to ensure quality work standards.
  • Foster a positive work atmosphere through effective relationships with team members, residents, and service providers.

The responsibilities listed above are not exhaustive.

Our Mission & Culture

At American Property Management, we are dedicated to being the premier asset management company in the region by setting the standard for customer service and maintaining long-term relationships with our clients. Our core values of respect, collaboration, integrity, and transparency guide our operations and interactions, creating a workplace where every team member's voice is valued.

We recognize that our employees are fundamental to our success, and we cultivate a culture that promotes teamwork and open dialogue. Our commitment to integrity and transparency shapes our business practices and enhances our support for our dedicated workforce. By nurturing these principles and striving to exceed expectations, we build a stronger, more successful organization where everyone can thrive.

Candidate Evaluation & Interview Process

We encourage all qualified applicants to submit their applications. Candidates who meet the qualifications may be invited for an initial virtual interview with our Human Resources team. Successful candidates will then proceed to further interviews with the hiring managers.

Equal Opportunity Employment

We are proud to be an Equal Opportunity Employer, committed to fostering an inclusive workplace. We celebrate diversity and strive to create an environment where all employees are respected and treated fairly. We welcome applicants from all backgrounds and encourage individuals to apply, reflecting the communities we serve.

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