Operations Director

6 days ago


Houston, Texas, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled and experienced Operations Director to lead our store operations and drive business growth. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our store, ensuring that our customers receive an exceptional shopping experience.

Key Responsibilities
  • Operational Excellence: Develop and implement operational strategies to drive sales growth, improve customer satisfaction, and increase efficiency.
  • Team Leadership: Lead and manage a team of store employees, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to succeed.
  • Inventory Management: Oversee the management of inventory, including ordering, receiving, and stocking merchandise to ensure that our stores are well-stocked and visually appealing.
  • Visual Merchandising: Develop and implement visual merchandising strategies to create an engaging and inviting store environment that drives sales and customer engagement.
  • Customer Service: Ensure that our customers receive exceptional service, responding to customer complaints and concerns in a timely and professional manner.
  • Store Maintenance: Oversee the maintenance of the store, including ensuring that the store is clean, safe, and well-maintained.
  • Reporting and Analysis: Analyze sales data and other metrics to identify trends and opportunities for improvement, providing regular reports to management on store performance.
Requirements
  • Leadership Experience: 2+ years of experience in a leadership role, preferably in a retail or customer-facing environment.
  • Operational Expertise: Proven ability to develop and implement operational strategies that drive sales growth and improve customer satisfaction.
  • Team Management: Experience managing a team of employees, including coaching, development, and performance management.
  • Inventory Management: Experience managing inventory, including ordering, receiving, and stocking merchandise.
  • Visual Merchandising: Experience developing and implementing visual merchandising strategies to create an engaging and inviting store environment.
  • Customer Service: Proven ability to provide exceptional customer service, responding to customer complaints and concerns in a timely and professional manner.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development within the company.
  • Collaborative Team Environment: A collaborative and supportive team environment that encourages open communication and teamwork.


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