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Operations Director

2 months ago

Houston, Texas, United States Toca Madera Full time
About Toca Madera

Toca Madera is a leading restaurant company that redefines the dining experience by combining traditional Mexican cuisine with modern flavors and locally-sourced ingredients. Our mission is to provide an unparalleled sensory experience for our guests, with a focus on exceptional service, innovative menu offerings, and a unique atmosphere.

Job Summary

We are seeking an experienced Operations Director to join our team at Toca Madera. As a key member of our management team, the Operations Director will be responsible for driving the company's vision during daily operations, ensuring that employees are equipped to execute our brand standards, and providing exceptional guest experiences.

Key Responsibilities
  • Leadership and Management
    • Direct and supervise employees in a fair and dignified manner
    • Assist the General Manager with training, coaching, and development of management team
    • Identify, address, and document individual employee performance problems
  • Brand Standards
    • Ensure all service standards are maintained with a hospitality focus
    • Ensure all food and beverage menu items are presented consistently, accurately, and with integrity
    • Conduct daily walk-throughs of the venue to ensure it meets brand standards
  • Marketing and Business Development
    • Assist with driving planning and execution of the business development strategy
    • Assist with the planning and execution of the digital marketing strategy
    • Identify key dates, promotions, and yearly programming for the venue
  • Inventory and Labor Management
    • Ensure proper pars and inventory management systems are in place
    • Manage labor dollars, controlling overtime and labor % according to budget
  • Financial Controls
    • Become proficient in and assist the GM with the finance team to produce accurate financial forecasts and budgets
    • Ensure all declining budgets are maintained and followed
Requirements
  • College degree in Business, Hospitality, or a related field
  • 3-5 years in a management position, preferably in an upscale or lifestyle brand hotel
  • Thorough knowledge of Food and Beverage preparation techniques, health department rules and regulations, liquor laws and regulations
  • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
  • Strong verbal and written communication skills in English
  • Passion for hospitality and for creating exceptional guest experiences
  • Proven ability to develop and maintain positive and productive working relationships with other employees and departments
  • Ability to work independently and to partner with others to promote an environment of teamwork