General Manager

2 days ago


San Antonio, Texas, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our hotel operations team at MCR Hotels. As a key member of our management team, you will be responsible for ensuring the smooth day-to-day operation of our hotel, while also driving revenue growth and improving guest satisfaction.

Key Responsibilities
  • Hotel Operations: Oversee the overall operation of the hotel, including front desk, housekeeping, food and beverage, and maintenance.
  • Revenue Growth: Develop and implement strategies to increase revenue, including room sales, food and beverage sales, and other ancillary revenue streams.
  • Guest Satisfaction: Ensure that all guests have a positive experience at our hotel, by providing excellent customer service and addressing any issues promptly.
  • Team Management: Lead and motivate a team of hotel staff, including front desk agents, housekeepers, and food and beverage servers.
  • Financial Management: Oversee the hotel's financial performance, including budgeting, forecasting, and financial reporting.
  • Compliance: Ensure that the hotel is in compliance with all relevant laws and regulations, including health and safety, employment, and tax laws.
Requirements
  • Education: Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Experience: Minimum 5 years of experience in hotel management, with a proven track record of success in revenue growth and guest satisfaction.
  • Skills: Strong leadership and communication skills, with the ability to motivate and inspire a team. Excellent financial management skills, with the ability to analyze financial data and make informed decisions.
  • Certifications: Hospitality industry certifications, such as Certified Hotel Administrator (CHA) or Certified Hospitality Administrator (CHA), are highly desirable.


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