Research Support Specialist
2 weeks ago
Position Title: Administrative Assistant II
This role collaborates closely with our clinical research team and various departments to ensure exceptional service for patients involved in our clinical trials.
Key Responsibilities- Welcoming patients at the reception area.
- Managing incoming calls and directing them appropriately.
- Coordinating and scheduling meetings for the team, including taking minutes.
- Drafting and distributing correspondence, including emails, memos, letters, and forms.
- Handling requests for medical records and maintaining accurate documentation.
- Assisting in the preparation of regular reports.
- Establishing and maintaining an organized filing system.
- Providing comprehensive administrative support to management and clinical staff.
- Promptly escalating administrative issues for resolution in a professional manner.
- Overseeing office supplies, including shipping and receiving of non-clinical materials.
- Ensuring cleanliness and readiness of the patient waiting area.
- Assisting with clinic opening and closing procedures as necessary.
- Managing participant stipends related to visits and communications.
- Coordinating transportation arrangements for patients.
- Managing patient scheduling, site calendars, and visit logistics.
- Arranging catering for patients and staff when required.
- Monitoring inventory of gift cards and payment methods.
- Handling cash transactions as needed.
- Performing additional tasks as assigned by management.
Education: High School Diploma or equivalent is mandatory.
Experience: Minimum of 1 year as an administrative assistant, with at least 1 year in a clinical or medical office setting.
Skills and Competencies:
- Strong computer proficiency is essential.
- Ability to manage multiple tasks with precision and attention to detail.
- Reliability and excellent communication skills are crucial.
- Capability to thrive in a dynamic environment while managing various responsibilities.
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