Research Support Specialist

2 weeks ago


Medford, Massachusetts, United States DM Clinical Research Full time
Job Overview

Position Title: Administrative Assistant II

This role collaborates closely with our clinical research team and various departments to ensure exceptional service for patients involved in our clinical trials.

Key Responsibilities
  • Welcoming patients at the reception area.
  • Managing incoming calls and directing them appropriately.
  • Coordinating and scheduling meetings for the team, including taking minutes.
  • Drafting and distributing correspondence, including emails, memos, letters, and forms.
  • Handling requests for medical records and maintaining accurate documentation.
  • Assisting in the preparation of regular reports.
  • Establishing and maintaining an organized filing system.
  • Providing comprehensive administrative support to management and clinical staff.
  • Promptly escalating administrative issues for resolution in a professional manner.
  • Overseeing office supplies, including shipping and receiving of non-clinical materials.
  • Ensuring cleanliness and readiness of the patient waiting area.
  • Assisting with clinic opening and closing procedures as necessary.
  • Managing participant stipends related to visits and communications.
  • Coordinating transportation arrangements for patients.
  • Managing patient scheduling, site calendars, and visit logistics.
  • Arranging catering for patients and staff when required.
  • Monitoring inventory of gift cards and payment methods.
  • Handling cash transactions as needed.
  • Performing additional tasks as assigned by management.
Qualifications

Education: High School Diploma or equivalent is mandatory.

Experience: Minimum of 1 year as an administrative assistant, with at least 1 year in a clinical or medical office setting.

Skills and Competencies:

  • Strong computer proficiency is essential.
  • Ability to manage multiple tasks with precision and attention to detail.
  • Reliability and excellent communication skills are crucial.
  • Capability to thrive in a dynamic environment while managing various responsibilities.

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