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Medical Support Specialist

2 months ago


Medford, Massachusetts, United States MelroseWakefield Healthcare Full time

Job Summary:

MelroseWakefield Healthcare is seeking a skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and support services in a fast-paced healthcare environment.

Key Responsibilities:

  • Control and monitor patient flow to maximize efficient use of providers and exam rooms.
  • Communicate delays to patients and providers, and respond to variations in patient volume, provider ability, and resources.
  • Prepare medical records for patient visits, confirming accuracy with patient identifiers, and entering chief complaint and social history.
  • Exercise a high degree of customer service in all interactions with patients, internal and external customers.
  • Assist providers, patients, and patient families with admitting patients into the hospital, making out clothing lists, and facilitating smooth transitions to inpatient units.
  • Escort patients to exam rooms and prepare patients for provider visits, checking to ensure patient comfort, privacy, and safety.
  • Ensure patient and personal safety, determining fall risk and implementing appropriate measures.
  • Prepare exam rooms for each patient in accordance with the needs of the patient's visit.
  • Assist and/or chaperone providers/nursing with physical exams, treatments, and procedures as necessary.
  • Perform and record vital signs, review medication lists with patients, and collect specimens as ordered.
  • Perform Point of Care Testing (POC) as ordered, including urine dips, HCG testing, Strep A, HGB A1C, and glucose testing.
  • May be required to perform phlebotomy.
  • Assist in arranging for diagnostic testing, surgery, and in-patient admissions under the direction of the nurse or physician.
  • Assist with patient billing by ensuring CPT code, diagnosis code, and all supplies and procedures are indicated on charting.
  • Ensure outside paperwork is scanned into patient's electronic medical record, process and track referrals and prior authorizations as requested/ordered by providers.
  • Use proper techniques and procedures for hazardous waste disposal, universal precautions, and body mechanics, maintaining clinic rooms according to infection control and cleaning policies.
  • Stock, maintain, and rotate supplies in clinic rooms daily according to clinic demands, monitoring expiration dates and supply inventory for the clinic and ordering supplies as needed.
  • Maintain equipment and participate in unit-specific quality improvement projects, such as hand washing audits, time-outs, refrigerator/medication logs, and daily/monthly code cart checks.
  • Provide administrative support, which may include coordinating interpreter services, answering telephone calls, taking accurate messages, forwarding messages, and faxing.

About MelroseWakefield Healthcare:

MelroseWakefield Healthcare is a leading healthcare provider in the north suburban Boston area, distinguished by the range of high-quality clinical care and services. Our teams welcome everyone with hospitality and humanity, focusing on reducing health disparities through local health programs and partnerships with community agencies and events.