Bilingual Customer Service Representative

4 days ago


Bentonville, Arkansas, United States Arisa Health Full time
About the Role

Arisa Health is seeking a highly skilled and bilingual Customer Service Representative to join our team in Rogers. As a key member of our service delivery system, you will play a vital role in ensuring the efficient and effective implementation of our intake process for new and returning clients.

Responsibilities
  • Accurately collect and maintain client records, including fee agreements and eligibility updates.
  • Ensure pre-certifications and authorizations are in place for all clients.
  • Reconcile reports within our Electronic Medical Record system.
  • Provide interpreting services for Arisa associates working with Spanish-speaking clients and their family members.
  • Timely answer phone calls and inquiries from clients and staff members.
Requirements
  • High school diploma or equivalent required.
  • One to two years of experience in a related field is preferred.
  • Fluent communication skills in both English and Spanish.
About Arisa Health

Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. We lead with exceptional care that nurtures health and well-being for all. Our mission is to promote an environment that is welcoming, equitable, inclusive, and diverse. We strive to build a trustworthy culture that advances opportunities for growth while encouraging excellence, innovation, and collaboration.



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