Customer Service Associate
2 weeks ago
Member Services Representative - Front Desk
About the Role and Organization:As a Member Services Representative at the Front Desk, you will play a vital role in fostering a friendly and inviting atmosphere within our fitness facility. Excel Fitness seeks dedicated individuals who are passionate about promoting our Judgement Free Zone and exemplifying our core values.
Reports to:General Manager (GM) / Assistant Manager (AM) / Shift Lead
Department:Operations
Objective:To maintain a positive environment and uphold our business standards during each shift.
Key Responsibilities:- Execute tasks efficiently throughout your shift
- Ensure cleanliness and a welcoming atmosphere in the club
- Complete required training for safe and effective operations
- Conduct regular audits to ensure compliance with Excel Standards
- Perform club inspections and assigned cleaning duties
- Process and organize Daily Club Activity documentation
- Audit and balance cash drawers on a daily basis
- Review and update Daily Club Reports
- Maintain a tidy front entrance
- Adhere to company policies and address any concerns
- Provide a secure environment for all members
- Deliver exceptional customer service
- Restock retail and promotional merchandise
- Stay informed on certifications and training updates
- Assist with club promotions and member training
- Ensure adherence to laws and regulations
- Support members with equipment usage
- High School diploma or equivalent is required
- Familiarity with Excel's mission, values, and operational requirements
- Excellent communication skills
- Team-oriented, self-motivated, and organized
This position is situated within a fitness club setting, utilizing standard office equipment. Expect frequent exposure to elevated noise levels.
Physical Requirements:This role necessitates standing, walking, lifting, and operating office equipment. Employees should be capable of lifting up to 75 pounds.
Position Type/Expected Hours of Work:This is a full-time or part-time role with varying hours ranging from 1 to 40 hours per week.
EEO Statement:Excel Fitness is an Equal Opportunity Employer, committed to promoting equal employment opportunities.
Additional Responsibilities:Please be aware that responsibilities may evolve over time without prior notice.
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