Customer Service Associate

2 weeks ago


Bentonville, Arkansas, United States Excel Fitness Full time
Position:

Member Services Representative - Front Desk

About the Role and Organization:

As a Member Services Representative at the Front Desk, you will play a vital role in fostering a friendly and inviting atmosphere within our fitness facility. Excel Fitness seeks dedicated individuals who are passionate about promoting our Judgement Free Zone and exemplifying our core values.

Reports to:

General Manager (GM) / Assistant Manager (AM) / Shift Lead

Department:

Operations

Objective:

To maintain a positive environment and uphold our business standards during each shift.

Key Responsibilities:
  • Execute tasks efficiently throughout your shift
  • Ensure cleanliness and a welcoming atmosphere in the club
  • Complete required training for safe and effective operations
  • Conduct regular audits to ensure compliance with Excel Standards
  • Perform club inspections and assigned cleaning duties
  • Process and organize Daily Club Activity documentation
  • Audit and balance cash drawers on a daily basis
  • Review and update Daily Club Reports
  • Maintain a tidy front entrance
  • Adhere to company policies and address any concerns
  • Provide a secure environment for all members
  • Deliver exceptional customer service
  • Restock retail and promotional merchandise
  • Stay informed on certifications and training updates
  • Assist with club promotions and member training
  • Ensure adherence to laws and regulations
  • Support members with equipment usage
Qualifications:
  • High School diploma or equivalent is required
  • Familiarity with Excel's mission, values, and operational requirements
  • Excellent communication skills
  • Team-oriented, self-motivated, and organized
Work Environment:

This position is situated within a fitness club setting, utilizing standard office equipment. Expect frequent exposure to elevated noise levels.

Physical Requirements:

This role necessitates standing, walking, lifting, and operating office equipment. Employees should be capable of lifting up to 75 pounds.

Position Type/Expected Hours of Work:

This is a full-time or part-time role with varying hours ranging from 1 to 40 hours per week.

EEO Statement:

Excel Fitness is an Equal Opportunity Employer, committed to promoting equal employment opportunities.

Additional Responsibilities:

Please be aware that responsibilities may evolve over time without prior notice.



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