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Customer Service Representative

2 months ago

Bentonville, Arkansas, United States Tower Loan Full time

**About Tower Loan**

Tower Loan is a leading consumer finance company that has been serving customers for over 80 years. We provide personal loans, home equity loans, and retail sales financing to individuals and families.

**Job Summary**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.

**Key Responsibilities**

  • Provide high-level customer assistance via phone and in-person
  • Receive and record payments in customer accounts
  • Market to current and former customers for additional business
  • Maintain and secure cash drawer and accounting activities
  • Perform office administrative tasks, including checking branch mail, filing, and office supplies
  • Investigate credit and process loan applications
  • Perform other duties and responsibilities as assigned

**Requirements**

  • High school diploma or equivalent
  • Effective communication and time management skills
  • Reliable personal transportation with insurance
  • Ability to stand and sit for long periods of time
  • Ability to lift and maneuver up to 20 pounds

**What We Offer**

  • Competitive pay rate: $10 - $15 per hour (based on location and experience)
  • Additional pay: $100-$400 per month based on monthly performance
  • Comprehensive benefit package
  • Skill development and growth opportunities
  • Complete position-based training program
  • Coaching and mentorship
  • Strong hire-from-within policy