Operations Manager, Customer Experience Center
2 days ago
At National Life Group, we're committed to delivering exceptional customer experiences. As an Operations Manager for our Customer Experience Center, you'll play a vital role in ensuring our customers receive top-notch service and support.
Key Responsibilities:- Lead and mentor a team of Contact Center representatives to provide efficient and effective customer service.
- Develop and implement strategic goals that align with departmental and organizational objectives.
- Collaborate with internal teams and external partners to resolve issues and improve service delivery.
- Monitor and optimize activities for multiple lines of business and sites, maintaining superior service standards.
- Ensure compliance with company policies, state and federal regulations, and best industry practices.
- Bachelor's degree in business, operations management, or a related field.
- 3+ years of experience in life and/or annuity operations, financial services, or a related field.
- Minimum of 3 years of leadership experience.
- Proven ability to supervise and support diverse teams in a fast-paced environment.
- Basic understanding of financial and business principles.
- Effective problem-solving and decision-making skills.
- Good organizational skills and strong attention to detail.
- A competitive total rewards package, including a 401(k) retirement plan match, medical, dental, and vision insurance, and a company-funded wellness account.
- A generous paid time off plan, including 22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time.
- 6 weeks of paid parental leave and 6 weeks of paid family leave after a year of full-time employment.
We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and have the skills and experience to succeed in this role, we encourage you to apply.
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