Operations Manager

7 days ago


Addison, Texas, United States PHP Agency Full time
Senior Marketing Executive - AVP of Operations

PHP Agency is seeking a dynamic Senior Marketing Executive to fill the role of AVP of Operations at our Dallas headquarters. As a key player in a flat organization, you'll be expected to lead a team of SMEs, deliver projects personally, and steer the company's daily operations.

Key Responsibilities:
  • Lead the New Business Life & Annuity, Licensing & Contracting, and Contact Center departments.
  • Collaborate with department leads to define and implement operational strategy and structure.
  • Work with executive leadership to set and achieve company goals, providing expertise on operational projects and systems.
  • Monitor performance, identify efficiency issues, and propose solutions.
  • Collaborate with HR to recruit, train, and mentor the operations management team.
  • Present performance reports and metrics to C-level Officers and other leaders.
  • Handle employee discipline and termination in accordance with company policy, in collaboration with HR.
  • Stay updated on emerging technologies and trends in operations management.
  • Identify training needs and ensure appropriate training is provided.
  • Foster a success-oriented, hands-on environment in Operations.
Requirements:
  • Bachelor's degree in business, accounting, or a related field preferred.
  • Proficiency in Microsoft Office Suite or related software.
  • Analytical problem-solving skills, attention to detail, and a hands-on approach to ensure goals are met on time and at a high level of quality.
  • Solid executive presence, with the ability to establish credibility and influence a broad range of constituents.
  • Creative thinker and solutions-oriented.

PHP Agency is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where everyone feels valued and respected.



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