Current jobs related to Customer Success Manager - Addison, Texas - SPOTIO

  • Customer Success Associate

    2 weeks ago

    Addison, Texas, United States Tanium Full time

    About the Role:Tanium is seeking a highly skilled Customer Success Associate to join our team. As a Customer Success Associate, you will be responsible for ensuring the successful adoption and utilization of Tanium's endpoint management and security solutions by our customers.Key Responsibilities:Collaborate with cross-functional teams to understand customer...

  • Customer Success Associate

    3 weeks ago

    Addison, Texas, United States Tanium Full time

    About the RoleWe are seeking a highly motivated and organized Customer Success Associate to join our team at Tanium. As a key member of our customer-facing team, you will play a critical role in ensuring our customers receive value from their investment in Tanium and maintain a high level of satisfaction with our solutions.Key ResponsibilitiesCollaborate...

  • Customer Success Professional

    4 weeks ago

    Addison, Texas, United States Tanium Full time

    {"title": "Customer Success Intern", "description": "Unlock Your Potential with TaniumAt Tanium, we're on a mission to revolutionize the way enterprises solve their most complex IT challenges. As a Customer Success Intern, you'll have the opportunity to learn from the world's leading customer success organization and contribute to our team's success.Key...

  • Customer Success Associate

    3 weeks ago

    Addison, Texas, United States Tanium Full time

    About the RoleWe are seeking a highly motivated and organized Customer Success Associate to join our team at Tanium. As a key member of our Customer Success organization, you will play a critical role in ensuring our customers receive value from their investment in our platform.Key ResponsibilitiesCollaborate with the account team to ensure successful...

  • Senior Product Success Manager

    3 weeks ago

    Addison, Texas, United States ServiceNow Full time

    About ServiceNowServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.Job SummaryWe are seeking a Senior Product Success Manager to drive...

  • Senior Product Success Manager

    3 weeks ago

    Addison, Texas, United States ServiceNow Full time

    About the RoleWe are seeking a highly skilled Senior Product Success Manager to join our team at ServiceNow. As a key member of our organization, you will be responsible for driving adoption of new product capabilities and functionality, working closely with our customers to ensure their success.Key ResponsibilitiesWork 1:1 with strategic customers to drive...

  • Customer Success Intern

    2 weeks ago

    Addison, Texas, United States Tanium Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Success Intern to join our team at Tanium. As a Customer Success Intern, you will play a critical role in ensuring the successful implementation and adoption of our endpoint management and security solutions.Key ResponsibilitiesCollaborate with our account team to ensure successful...

  • Principal Success Architect

    2 weeks ago

    Addison, Texas, United States ServiceNow Full time

    Customer Success TeamWe are seeking a highly experienced Principal Success Architect to join our Customer Success team. As a key member of our team, you will be responsible for developing and executing strategies to drive customer success and growth.Key Responsibilities:Develop and execute customer success plans to drive adoption and growthBuild and maintain...

  • Operations Manager, Customer Experience Center

    3 weeks ago

    Addison, Texas, United States National Life Group Full time

    Operations Manager, Customer Experience CenterAt National Life Group, we're committed to delivering exceptional customer experiences. As an Operations Manager for our Customer Experience Center, you'll play a vital role in ensuring our customers receive top-notch service and support.Key Responsibilities:Lead and mentor a team of Contact Center...

  • Customer Service Representative

    2 weeks ago

    Addison, Texas, United States D&M Auto Leasing Full time

    We are seeking a highly skilled Customer Service Specialist to join our team at D&M Auto Leasing. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment.Responsibilities:Provide exceptional customer service to clients and lendersProcess insurance claims and respond to incoming...

  • Operations Manager, Customer Experience Center

    3 weeks ago

    Addison, Texas, United States National Life Group Full time

    Operations Manager, Customer Experience CenterAt National Life Group, we are seeking an experienced Operations Manager to join our Customer Experience Center team. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of customer service processes and the utilization of tools that drive our vision of providing...

  • Business Development Manager

    3 weeks ago

    Addison, Texas, United States PowerBuilt Material Handling Solutions Full time

    Job OverviewPowerBuilt Material Handling Solutions is seeking a skilled Account Manager to join our growing sales team. This role will focus on managing customer relationships and identifying opportunities for growth within our platform.Key ResponsibilitiesDevelop and maintain strong relationships with customers to understand and meet their needsCollaborate...

  • Customer Sales Ambassador

    4 weeks ago

    Addison, Texas, United States Bottomless Promotion Full time

    {"h1": "Customer Sales Representative Role at Bottomless Promotion", "p": "We are seeking a highly motivated and customer-focused individual to join our sales team as a Customer Sales Representative. As a key member of our team, you will be responsible for driving sales, delivering exceptional customer service, and representing our brand at events.", "ul":...

  • Texas Community Based Mental Health Program Director

    4 weeks ago

    Addison, Texas, United States EMS of Virginia (Educating, Mentoring, Success) Full time

    Job Title: Program Manager – Community Based Mental Health ServicesAt EMS of Virginia (Educating, Mentoring, Success), we are seeking a seasoned Program Manager licensed as an LPC or LCSW in Texas to lead our Texas branch of Community Based Services. This part-time position offers opportunities for growth and development within a leadership role.Key...

  • Senior IT Project Manager

    3 weeks ago

    Addison, Texas, United States BravoTECH Full time

    BravoTECH is seeking a seasoned IT Project Manager to lead our ERP migration projects. The ideal candidate will have 4-15 years of experience in project management, with a focus on ERP migrations and custom software development.The successful candidate will be responsible for:Providing project management services, including planning, scheduling, and resource...

  • Customer Service Center Operations Leader

    2 months ago

    Addison, Texas, United States Lehman Consulting and Recruiting Full time

    Job OverviewPosition:Lehman Consulting & Recruiting is seeking a Customer Service Center Operations Leader. This role involves overseeing a team of 4 Supervisors and 40-60 customer service representatives. The successful candidate will foster a dynamic environment that energizes the team and drives the achievement of organizational objectives.Key...

  • Customer Service Center Operations Leader

    2 months ago

    Addison, Texas, United States Lehman Consulting and Recruiting Full time

    Job OverviewPosition:Lehman Consulting & Recruiting is seeking a Call Center Operations Manager. In this role, you will oversee a dedicated team comprising 4 Supervisors and 40-60 customer service representatives. The successful candidate will foster a dynamic environment that inspires motivation and aligns with corporate objectives.Key Responsibilities:Lead...

  • Sales Account Manager

    2 weeks ago

    Addison, Texas, United States PowerBuilt Material Handling Solutions Full time

    Job DescriptionPowerBuilt Material Handling Solutions is seeking a skilled Sales Account Manager to support managing the Detroit and surrounding areas.ResponsibilitiesWork cross-functionally with the company to communicate with all stakeholders in customers' successCreate and maintain relationships with customers to better understand and achieve their...

  • Sales Account Manager

    3 weeks ago

    Addison, Texas, United States PowerBuilt Material Handling Solutions Full time

    Job OverviewPowerBuilt Material Handling Solutions is seeking a skilled Account Manager to support the growth of our sales team in the Detroit area.This role involves building and maintaining relationships with customers, identifying opportunities for growth, and managing account health.Key ResponsibilitiesCollaborate with cross-functional teams to ensure...

  • Customer Service Representative

    2 weeks ago

    Addison, Texas, United States Crunch Fitness Full time

    Key Responsibilities:As a Customer Service Representative at Crunch Fitness, you will be responsible for providing exceptional service to our members and guests. This includes greeting members and guests with a smile, checking them in according to company procedures, and facilitating any messages on our club software. You will also be responsible for...

Customer Success Manager

2 months ago

Addison, Texas, United States SPOTIO Full time
About Us

SPOTIO is a leading field sales engagement platform that empowers sales professionals to increase activity, grow their pipeline, and crush sales goals. With a strong presence in the market, we've been recognized as one of Dallas-Fort Worth's Best Places to Work by the Dallas Business Journal in 2023 and four times overall.

Job Summary

We're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success function, you'll be responsible for ensuring our customers achieve their desired outcomes and derive maximum value from our platform.

Key Responsibilities
  • Customer Retention and Renewals: Drive customer retention and renewal efforts to ensure long-term partnerships with our valued clients, achieving a 95% Gross Renewal Rate (GRR).
  • Account Expansion: Identify opportunities for account expansion and collaborate with cross-functional teams to drive growth.
  • Customer Satisfaction and Health: Cultivate strong relationships with customers to understand their needs and ensure their satisfaction, monitoring customer health metrics and proactively addressing any issues.
  • Product Expertise and Training: Develop a deep understanding of our products and services to effectively train customers and maximize their usage, serving as a product expert and providing guidance on best practices to optimize customer outcomes.
  • Process Improvement: Identify areas for process improvement within the customer success function and collaborate with stakeholders to implement enhancements, continuously evaluating and refining our customer success processes to drive efficiency and effectiveness.
Requirements
  • 1+ years of experience in customer success, account management, training, or a related field.
  • Bachelor's degree in business administration, marketing, communication, or a related field.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex ideas clearly and concisely.
  • Demonstrated ability to understand customer needs and develop creative solutions to address them.
  • Strong analytical skills with experience in data analysis and interpretation.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.
Preferred Qualifications
  • Proficiency in CRM software (e.g., Salesforce, Catalyst) and other comparable tools for managing customer relationships and analyzing data.
  • Strong leadership skills with experience managing teams or leading cross-functional initiatives.
  • Deep understanding of the field sales landscape, including competitors, market trends, and customer challenges.
  • Certifications in customer success, project management, or related fields are a plus.
Benefits

SPOTIO offers a comprehensive benefits package, including medical insurance, dental and vision insurance, 401K with a 3% company match, $750 Learning and Development Stipend per year, 8 paid holidays, and 3 weeks of PTO. We also offer voluntary benefits, 24/7 EAP, and a hybrid work environment with the option to work from home on Monday, Thursday, and Friday.

We're committed to creating a diverse and inclusive work environment where everyone feels valued and empowered to succeed. If you're passionate about customer success and want to join a dynamic team that's making a real impact in the field sales industry, we encourage you to apply.