Customer Service Ambassador
4 weeks ago
About the Role:
We are seeking a highly skilled and organized Customer Service Representative to join our team at American Flyers. As a key member of our operations team, you will be responsible for providing exceptional customer service, assisting senior management, and ensuring the smooth operation of our flight programs.
Key Responsibilities:
- Provide top-notch customer service to our students and employees via phone and in-person support
- Assist senior management with various duties, including data entry, report generation, and inventory management
- Build and manage the daily flight schedule for employees and students
- Process customer accounts, maintain records, and ensure compliance with FAA and TSA regulations
- Manage high volumes of incoming phone calls and identify customer needs to achieve satisfaction
Requirements:
- High school diploma required
- Proven customer support experience and strong phone skills
- Ability to work in a team environment, adapt to changing situations, and prioritize tasks effectively
- Excellent communication and presentation skills
What We Offer:
- Advancement opportunities based on performance
- Group Medical Insurance Program
- 401K with company contributions and Life Insurance Program
- Paid vacations and holidays
- Training and education on company procedures and flight programs
Location: Addison, Texas
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