Customer Service Ambassador

4 weeks ago


Addison, Texas, United States American Flyers Full time

About the Role:

We are seeking a highly skilled and organized Customer Service Representative to join our team at American Flyers. As a key member of our operations team, you will be responsible for providing exceptional customer service, assisting senior management, and ensuring the smooth operation of our flight programs.

Key Responsibilities:

  • Provide top-notch customer service to our students and employees via phone and in-person support
  • Assist senior management with various duties, including data entry, report generation, and inventory management
  • Build and manage the daily flight schedule for employees and students
  • Process customer accounts, maintain records, and ensure compliance with FAA and TSA regulations
  • Manage high volumes of incoming phone calls and identify customer needs to achieve satisfaction

Requirements:

  • High school diploma required
  • Proven customer support experience and strong phone skills
  • Ability to work in a team environment, adapt to changing situations, and prioritize tasks effectively
  • Excellent communication and presentation skills

What We Offer:

  • Advancement opportunities based on performance
  • Group Medical Insurance Program
  • 401K with company contributions and Life Insurance Program
  • Paid vacations and holidays
  • Training and education on company procedures and flight programs

Location: Addison, Texas


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