Call Center Operations Manager
3 weeks ago
Lehman Consulting & Recruiting is seeking a highly skilled Call Center Operations Manager to lead our customer service team. As a key member of our organization, you will be responsible for managing a team of supervisors and customer service representatives, ensuring exceptional customer experience and driving business growth.
Key Responsibilities:
- Develop and implement effective call center strategies to improve customer satisfaction and loyalty.
- Lead and manage a team of supervisors, providing coaching, training, and development opportunities to ensure high performance and employee engagement.
- Analyze call center metrics and data to identify trends and areas for improvement, making data-driven decisions to optimize operations.
- Collaborate with cross-functional teams to implement process improvements and ensure seamless integration with other departments.
- Drive continuous improvement initiatives to enhance customer experience, reduce costs, and increase efficiency.
Requirements:
- 5+ years of call center experience, with a minimum of 2 years in a leadership role.
- Proven track record of improving customer satisfaction and loyalty.
- Strong analytical and problem-solving skills, with ability to interpret data and make informed decisions.
- Excellent communication and leadership skills, with ability to motivate and develop high-performing teams.
About Lehman Consulting & Recruiting:
LCR is an equal opportunity/affirmative action employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.
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