Call Center Operations Manager

3 weeks ago


Addison, Texas, United States Lehman Consulting and Recruiting Full time
Job Summary

Lehman Consulting & Recruiting is seeking a highly skilled Call Center Operations Manager to lead our customer service team. As a key member of our organization, you will be responsible for managing a team of supervisors and customer service representatives, ensuring exceptional customer experience and driving business growth.

Key Responsibilities:

  • Develop and implement effective call center strategies to improve customer satisfaction and loyalty.
  • Lead and manage a team of supervisors, providing coaching, training, and development opportunities to ensure high performance and employee engagement.
  • Analyze call center metrics and data to identify trends and areas for improvement, making data-driven decisions to optimize operations.
  • Collaborate with cross-functional teams to implement process improvements and ensure seamless integration with other departments.
  • Drive continuous improvement initiatives to enhance customer experience, reduce costs, and increase efficiency.

Requirements:

  • 5+ years of call center experience, with a minimum of 2 years in a leadership role.
  • Proven track record of improving customer satisfaction and loyalty.
  • Strong analytical and problem-solving skills, with ability to interpret data and make informed decisions.
  • Excellent communication and leadership skills, with ability to motivate and develop high-performing teams.

About Lehman Consulting & Recruiting:

LCR is an equal opportunity/affirmative action employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.



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