Event Coordination Specialist

2 weeks ago

Honolulu, Hawaii, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY


Accountable for organizing all event-related documentation and collaborating with Sales, property departments, and clients to guarantee a consistent, high-quality service throughout the pre-event, event, and post-event stages of property events.

This role primarily manages events of moderate complexity. Ensures a smooth transition from sales to service and back to sales for property events. Identifies opportunities to enhance revenue through up-selling and offering additional services to create exceptional events.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; significant experience in event management or a related professional field.
OR

  • 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; at least 1 year of experience in event management or a related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

  • Ensures events proceed smoothly by adhering to established protocols, collaborating with team members, and ensuring precision.
  • Welcomes clients during the event phase and transitions to the Event Operations team for detail execution.
  • Complies with all standards, policies, and procedures.
  • Ensures billing accuracy and conducts billing reviews with clients before finalizing invoices.
  • Oversees group room allocations and meeting spaces for average to large-sized assigned groups.
  • Identifies operational challenges related to his/her group and collaborates with property staff and clients to address these challenges and/or develop alternative solutions.
  • Utilizes judgment to incorporate current trends in event management and design.
  • Acts as a liaison between field sales representatives and clients throughout the event process (pre-event, event, post-event).
  • Participates in client site inspections and assists with the sales process as needed.
  • Performs additional duties as assigned to meet business needs.
  • Solicits feedback from property departments to identify areas for improvement to enhance the Event Planner's experience.

Delivering Exceptional Customer Service

  • Provides outstanding customer service throughout the client experience and encourages the same from fellow employees.
  • Empowers team members to deliver excellent customer service.
  • Sets a positive example for guest relations.
  • Coordinates and communicates event specifics both verbally and in writing to clients and property operations.
  • Maintains visibility to clients at all times during this process.
  • Oversees client experiences from file turnover through the post-event phase until turnover back to sales.
  • Follows up with clients post-event.
  • Addresses and resolves guest issues and complaints.
  • Utilizes personal judgment and expertise to enhance the client experience.
  • Remains available to resolve issues and/or propose alternatives to previous arrangements.
  • Works to continually enhance customer service by integrating feedback and personal judgment into action plans.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Engages with guests to gather feedback on product quality and service levels.
  • Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

  • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
  • Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
  • Facilitates various meetings as deemed necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with Sales and Marketing

  • Assists in the sales process and revenue forecasting for client groups.
  • Promotes products and services throughout the event process.
  • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for assigned groups.

Conducting Human Resources Activities

  • Reviews feedback cards and guest satisfaction results with team members.
  • Observes service behaviors of employees and provides constructive feedback.
  • Assists in developing and implementing corrective action plans.
  • Takes initiative to leverage experience to enhance service performance based on evaluations of issues and resolutions.
  • Collaborates with property staff and clients to address operational challenges associated with assigned groups.
  • Performs additional duties as assigned to meet business needs.
The salary range for this position is $66,521.25 to $75,132.29 annually.

This position offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits, and may include incentive compensation.

Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Japanese fluency is required.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


About the Team


Marriott International is the world's largest hotel company, with more brands, more hotels, and more opportunities for associates to grow and succeed.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Event Coordination Specialist

    1 week ago

    Honolulu, Hawaii, United States Marriott International Inc Full time

    Job OverviewPOSITION SUMMARY Accountable for the preparation of all event-related documentation and liaises with Sales, property departments, and clients to guarantee a consistent, high-quality service throughout the pre-event, event, and post-event stages of property events. This role primarily manages events of moderate complexity. Ensures a smooth...

  • Event Coordination Specialist

    7 days ago

    Honolulu, Hawaii, United States Marriott International Inc Full time

    Job OverviewPOSITION SUMMARY Accountable for the preparation of all event-related documentation and collaborates with Sales, property departments, and clients to guarantee a consistent, high-quality service throughout the pre-event, event, and post-event stages of property events. This role primarily manages events of moderate complexity. Ensures a smooth...

  • Event Services Specialist

    7 days ago

    Honolulu, Hawaii, United States Sodexo Full time

    About Sodexo Sodexo was created in 1966. Today, we are the global leader in sustainable food and valued experiences at every moment in life: learn, work, heal and play. We believe in creating a better day for everyone to build a better life for all. Event Services Specialist We are seeking an enthusiastic and dedicated Event Services Specialist to join our...

  • Sales and Event Coordinator

    5 days ago

    Honolulu, Hawaii, United States The Belfry Inn & Bistro Full time

    Catering Sales and Event Coordinator RoleThe Belfry Inn & Bistro is seeking a highly skilled and organized individual to join our team as a Catering Sales and Event Coordinator. This role is responsible for targeting and coordinating catering sales efforts, as well as assisting in the implementation of sales strategies.Key Responsibilities:Develop and...

  • Event Sales and Catering Coordinator

    5 days ago

    Honolulu, Hawaii, United States The Belfry Inn & Bistro Full time

    Catering Sales and Event Coordinator RoleThe Belfry Inn & Bistro is seeking a skilled Catering Sales and Event Coordinator to join our team. As a key member of our sales and events team, you will be responsible for targeting and coordinating catering sales efforts, as well as assisting in the implementation of sales strategies.Key Responsibilities:Develop...

  • Event Services Coordinator

    5 days ago

    Honolulu, Hawaii, United States Superior Staffing & Services Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Event Services Coordinator to join our team at Superior Staffing & Services. As an Event Services Coordinator, you will be responsible for providing exceptional meeting space sets to our clients, ensuring a high level of quality and customer satisfaction.Key ResponsibilitiesSet up and tear down...

  • Event Planning Project Coordinator

    2 weeks ago

    Honolulu, Hawaii, United States SMX Corporation Full time

    Position OverviewSMX Corporation is in search of a Project Manager - Event Planner to support the Partner Interoperability & Engagements division. This role is essential for ensuring seamless coordination of military events and engagements.Key ResponsibilitiesIndependently manage and oversee project activities.Collaborate with various departments within the...

  • Event Catering Specialist

    2 weeks ago

    Honolulu, Hawaii, United States Compass Group Careers Full time

    Job OverviewWe are currently seeking a dedicated Event Catering Specialist to join our team. This role involves providing exceptional food service at various events, ensuring a seamless experience for our guests.Position DetailsLocation: Various event locationsSchedule: On-call availability, primarily Monday through Friday, with shifts between early morning...

  • Catering Sales Manager

    5 days ago

    Honolulu, Hawaii, United States Best Western Plaza Hotel Full time

    About the RoleWe are seeking a highly skilled and experienced Catering Sales Manager to join our team at Best Western Plaza Hotel. As a key member of our sales team, you will be responsible for selling catering events and servicing catered & group events after they are booked.Key ResponsibilitiesEstablish and build strong client relationships to drive sales...

  • Audiovisual Event Specialist

    2 weeks ago

    Honolulu, Hawaii, United States Encore Full time

    Position OverviewAn Audiovisual Event Specialist is tasked with the setup and management of basic to small-scale audiovisual systems within a hospitality setting, ensuring complete satisfaction for all clients. This role reports to an Operations Manager, Operations Director, or Director of Event Technology.Key ResponsibilitiesEquipment ManagementGuarantees a...

  • Event Management Specialist

    2 weeks ago

    Honolulu, Hawaii, United States Marriott Full time

    Additional InformationJapanese Fluency PreferredJob Number: Job Category: Sales & MarketingSchedule: Full-TimePosition Type: Non-ManagementPOSITION SUMMARYAs an Events Management Specialist, you will undertake essential administrative tasks to bolster the Sales & Marketing team. Your responsibilities will include:Managing documentation related to sales...

  • Event Logistics Coordinator

    2 weeks ago

    Honolulu, Hawaii, United States Aloha Hospitality Professionals Full time

    Job Title: Event Set Up and Break Down Staff Location: Honolulu, HI Compensation: Training: $14/hour Set Up/Break Down: $17/hour Job Overview: Are you passionate about contributing to remarkable gatherings in the lively city of Honolulu? Aloha Hospitality Professionals is seeking dedicated individuals to join our Event Set Up and Break Down Staff. This...

  • Marketing Integration Specialist

    2 weeks ago

    Honolulu, Hawaii, United States The Ladders Full time

    Position OverviewThe Marketing Integration Specialist plays a pivotal role in steering the direction of established client accounts, ensuring comprehensive oversight of all initiatives related to public relations, advertising, marketing, events, and digital strategies. This role emphasizes effective collaboration with internal teams and specialists to...

  • Director of Development and Events

    22 hours ago

    Honolulu, Hawaii, United States The Legal Clinic (Immigration Law & Justice Network - Hawaiʻi) Full time

    About the RoleThe Legal Clinic (Immigration Law & Justice Network - Hawaiʻi) is seeking a highly skilled and experienced professional to fill the position of Director of Development and Events. This is a full-time role based in Honolulu, with a hybrid work-onsite and work-from-home environment.Key ResponsibilitiesEvent Planning and CoordinationPlan and...

  • Social Service Coordinator

    2 days ago

    Honolulu, Hawaii, United States Better Tomorrows Full time

    Job Description**About Better Tomorrows**Better Tomorrows is a mission-driven organization dedicated to alleviating poverty and improving the lives of residents in affordable housing communities. We are seeking a dedicated and creative individual to join our team as a Social Service Coordinator - Community Engagement Specialist.**Job Summary**The Social...

  • Associate Director of Special Events

    5 days ago

    Honolulu, Hawaii, United States University of Hawaii Foundation Full time

    Job SummaryThe University of Hawaii Foundation is seeking a highly skilled and experienced Associate Director of Special Events to join our team. This is a key leadership role that requires a strong ability to develop and execute strategic development-related meetings and events for donors, volunteers, board members, and alumni.Key ResponsibilitiesEvent...

  • Event Technology Specialist

    1 week ago

    Honolulu, Hawaii, United States Hard Rock Full time

    Join Hard Rock as a LIVE Tech!As a vital member of our team, you will:Troubleshoot: Identify and resolve technical challenges swiftly during events, focusing on Audio, Video, and Lighting systems.Setup and Configuration: Assist in the preparation and arrangement of all technical systems related to Audio, Video, and Lighting.Support and Maintenance: Manage...

  • Program Support Specialist

    1 month ago

    Honolulu, Hawaii, United States realjobshawaii Full time

    Program Support Specialist We are seeking a dedicated Program Support Specialist to join our client's team. As a Program Support Specialist, you will work under the direct supervision of the HR/Office Manager, providing essential programmatic and administrative support to ensure the smooth operation of our programs and services.HoursFull-time, Monday-Friday...

  • Event Planning Project Manager

    2 weeks ago

    Honolulu, Hawaii, United States SMX Corporation Full time

    Position Overview:SMX Corporation is in search of a dedicated Project Manager specializing in Event Planning to enhance the USINDOPACOM J69 Partner Interoperability & Engagements division. This role demands a strong commitment to excellence and attention to detail in a military context.Key Responsibilities:As a Project Manager, you will:1. Independently...

  • Project Manager

    5 days ago

    Honolulu, Hawaii, United States SMX Corporation Full time

    About the RoleSMX Corporation is seeking a highly skilled Project Manager - Event Planner to support our USINDOPACOM J69 Partner Interoperability & Engagements division. This position will be based at Camp H.M. Smith Marine Corps Base in Hawaii.Key ResponsibilitiesIndependently execute and monitor project activities, ensuring timely completion and adherence...