Customer Retention Specialist
2 days ago
We are seeking a highly skilled and motivated Customer Retention Specialist to join our team at Balance Staffing. As a key member of our call center team, you will play a critical role in retaining current customers of Globe Life by speaking with existing policyholders and explaining the benefits of why it is important to have life insurance.
Key Responsibilities- Handle high-volume calls in a call center environment, with an average of 90+ calls per day
- Communicate effectively with existing policyholders to understand their needs and concerns
- Explain and resell the benefits of life insurance to policyholders
- Service cancellation requests and ensure customer needs are met
- Maintain department standards for call volume, average handle time, and time management
- 1+ years of work experience in a high-volume contact center environment or a role with frequent phone contact
- 6+ months of experience in Retention, Sales, or Collections
- 18 years of age or older
- High School Diploma or equivalent
- Reliable internet connection with a minimum of 20 Download and 20 Upload speed
- Smartphone with VPN access
- Ability to work in a quiet and professional environment
- Basic computer knowledge and skills
- Excellent oral and written communication skills
- Minimum typing requirement of 30 wpm
- Superior customer service skills
- Proficient use of computer, keyboard functions, and Microsoft Office
- Ability to multi-task and work under pressure
- Excellent organization and time management skills
- Detail-oriented
- Insurance industry experience or experience in Sales
- Bilingual/Spanish candidates are highly preferred
- Full-time and part-time positions available
- Remote work from home opportunity
- Eligible for an additional $1/hr if bilingual in Spanish
- Prorated commission of up to an additional $6/hr based on performance
- Equipment provided, including a dual monitor, headset, keyboard, mouse, and camera
- Benefits for full-time employees after 30 days and 5 years of service
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Client Service Specialist II
1 week ago
El Paso, Texas, United States ADP Full timeJob Title: Client Service Specialist IIAt ADP, we are seeking a highly skilled Client Service Specialist II to join our team. As a key member of our client service team, you will be responsible for delivering exceptional service to our clients, ensuring their retirement plans are administered efficiently and effectively.Key Responsibilities:Act as the...
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Customer Experience Specialist
2 days ago
El Paso, Texas, United States SumUp Full timeCustomer Experience SpecialistWe are seeking a highly skilled and empathetic Customer Experience Specialist to join our team at SumUp. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our merchants, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective...
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Customer Experience Specialist
3 days ago
El Paso, Texas, United States SumUp Full timeCustomer Experience SpecialistSumUp is seeking a highly skilled Customer Experience Specialist to join our team in El Paso, Texas. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our merchants.Key Responsibilities:Be the voice of our company, providing direct support to our...
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Customer Experience Specialist
1 week ago
El Paso, Texas, United States SumUp Full timeCustomer Experience SpecialistSumUp is seeking a highly skilled Customer Experience Specialist to join our team in El Paso, Texas. As the voice of support for our merchants, you will be responsible for effectively responding to and resolving a variety of customer support issues.Key Responsibilities:Be the direct link to our merchants, providing timely and...
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Customs Clearance Specialist
1 month ago
El Paso, Texas, United States Sumitomo Electric Wiring Systems Full timeJob SummarySumitomo Electric Wiring Systems is seeking a highly skilled Customs Clearance Specialist to join our team. As a key member of our operations department, you will be responsible for ensuring the smooth clearance of goods through Mexican Customs.Key ResponsibilitiesPrepare and submit Mexican Customs documents and electronic US Manifests (EEI) for...
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Customs Clearance Specialist
1 month ago
El Paso, Texas, United States Sumitomo Electric Wiring Systems Full timeJob SummaryWe are seeking a highly skilled Customs Clearance Specialist to join our team at Sumitomo Electric Wiring Systems. As a key member of our operations team, you will be responsible for ensuring the smooth clearance of import and export shipments through Mexican Customs.Key ResponsibilitiesPrepare and submit Mexican Customs documents and electronic...
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Customs Clearance Specialist
2 months ago
El Paso, Texas, United States Sumitomo Electric Wiring Systems Full timeAbout the RoleWe are seeking a highly skilled Customs Clearance Specialist to join our team at Sumitomo Electric Wiring Systems. As a key member of our Customs Department, you will be responsible for ensuring seamless customs clearance processes for our southbound shipments.Key ResponsibilitiesPrepare and submit Mexican Customs documents and electronic US...
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Customer Support Specialist
3 weeks ago
El Paso, Texas, United States Insight Global Healthcare Full timeJob OverviewInsight Global Healthcare is seeking a skilled Customer Support Specialist to join our team. In this role, you will be working within retirement services, taking calls from clients regarding general questions about their IRA accounts, distribution take out, and process transactions. Onsite in El Paso, 5 days a week.ResponsibilitiesProvide...
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Director of Customer Success
2 days ago
El Paso, Texas, United States MVT Services Full timeJob Title: Director of Customer SuccessMesilla Valley Transportation (MVT) is seeking a highly skilled and experienced Director of Customer Success to lead our Customer Success team. As a key member of our leadership team, you will be responsible for driving customer satisfaction, retention, and growth.Key Responsibilities:Lead and manage the Customer...
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Customer Experience Specialist
1 day ago
El Paso, Texas, United States CarMax Full timeAbout the RoleAs a Customer Specialist at CarMax, you will be responsible for delivering an exceptional customer experience by providing guidance and support throughout the car-buying process. This includes facilitating vehicle appraisals, conducting vehicle condition assessments, and ensuring that all vehicles meet CarMax Quality Standards.You will work...
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Customer Experience Specialist
2 weeks ago
El Paso, Texas, United States SumUp Full timeJob OverviewWe are seeking a highly skilled Customer Experience Specialist to join our team in El Paso, Texas. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our merchants.Key ResponsibilitiesProvide timely and effective support to merchants via phone, email, chat, and social media...
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Customer Experience Specialist
1 day ago
El Paso, Texas, United States SumUp Full timeJob OverviewSumUp is seeking a highly skilled Customer Experience Specialist to join our team in El Paso, Texas. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our merchants.Key Responsibilities:Provide timely and effective support to merchants via phone, email, chat, and social media...
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Client Service Specialist II
1 day ago
El Paso, Texas, United States ADP Full timeJob Title: Client Service Specialist IIADP is seeking a Client Service Specialist II to join our team. In this role, you will be responsible for developing and maintaining effective relationships with ADP clients and serving as the direct client contact for retirement plan services.Key Responsibilities:Communicate with clients regarding service delivery and...
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Customer Service Associate
2 weeks ago
El Paso, Texas, United States Crystal Martinez - State Farm Agent Full timeJob OverviewAre you a customer-focused individual with excellent communication skills? Do you enjoy working with people and providing top-notch service? If so, we may have the perfect opportunity for you!Key ResponsibilitiesPrimary focus will be on billing and customer retention, ensuring that our customers receive the best possible service.Establish and...
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Customer Service Manager
4 weeks ago
El Paso, Texas, United States Sanmina Full timeJob SummaryWe are seeking a highly skilled Customer Service Manager to lead our customer service team and drive strategic initiatives to deliver exceptional customer experiences.Key ResponsibilitiesProvide strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers.Manage the activities of the team and...
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Customer Experience Representative
4 weeks ago
El Paso, Texas, United States SumUp Full timeJob Title: Customer Experience SpecialistAt SumUp, we're seeking a skilled Customer Experience Specialist to join our team in El Paso, Texas. As a key member of our customer support team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Provide top-notch customer support through phone,...
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Customer Service Representative
2 days ago
El Paso, Texas, United States Spark Theory Innovations Full timeJob Title: Entry-Level Customer Service PositionsWe are seeking a dedicated and customer-focused individual to join our team as an Entry-Level Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and driving sales growth.Key Responsibilities:Identify and pursue...
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Travel Nurse RN ICU Specialist
4 weeks ago
El Paso, Texas, United States HealthEcareers - Client Full timeJob Title: Travel Nurse RN ICU SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN ICU Specialist to join their team in El Paso, Texas.Job SummarySpecialty: ICU - Intensive Care UnitDiscipline: RNShift: 12 hours, nightsEmployment Type: TravelAs a Travel Nurse RN ICU Specialist, you will be responsible for providing high-quality patient...
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Bilingual Customer Support Specialist
2 months ago
El Paso, Texas, United States Intelogix Corporation Full timePosition Overview:InteLogix Corporation is in search of a Bilingual Customer Support Specialist fluent in both English and Spanish to provide exceptional service to our clients. This role requires a proactive individual who will serve as the initial contact for our customers, assisting them with inquiries, resolving issues, and ensuring a seamless...
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Customer Service Representative
2 weeks ago
El Paso, Texas, United States Spark Theory Innovations Full timeUnlock Your Potential as a Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? We're seeking a talented Customer Service Representative to join our team at Spark Theory Innovations.About the RoleAs a Customer Service Representative, you'll be the face of our...