Customer Experience Specialist

1 day ago


El Paso, Texas, United States SumUp Full time
Job Overview

SumUp is seeking a highly skilled Customer Experience Specialist to join our team in El Paso, Texas. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our merchants.

Key Responsibilities:

  • Provide timely and effective support to merchants via phone, email, chat, and social media channels
  • Develop a deep understanding of our products and services to provide accurate and helpful solutions
  • Collaborate with other departments to ensure seamless support and resolve complex issues
  • Contribute to the development of new content and processes to improve the support experience

Requirements:

  • Strong customer service skills and a passion for helping others
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in Microsoft Excel and data analysis
  • Strong analytical and diagnostic skills

What We Offer:

  • A competitive salary of $16 per hour
  • 37 paid days off per year, including vacation, holidays, and wellness days
  • Amazing medical, dental, and vision benefits
  • 401(K) employer match and paid parental leave
  • One month of sabbatical after every 3 years of employment

About SumUp:

SumUp is a leading global financial technology company committed to leveling the playing field for small businesses. We provide simple and affordable tools that enable merchants to manage payments, business finances, and customer relationships. Our diverse team of over 3,000 SumUppers globally represents more than 90 nationalities and is at the heart of our success.

We are proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, or any other basis protected by applicable laws or prohibited by company policy.

Explore career opportunities with us and join a team driven by collaboration, innovation, and a shared vision of creating a world where everyone can build a thriving business.



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