Customer Service Representative

6 days ago


El Paso, Texas, United States Spark Theory Innovations Full time
Unlock Your Potential as a Customer Service Representative

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? We're seeking a talented Customer Service Representative to join our team at Spark Theory Innovations.

About the Role

As a Customer Service Representative, you'll be the face of our company, responsible for providing top-notch support to our clients. Your primary goal will be to identify and pursue new sales leads, while also processing sales orders, order changes, and cancellations. You'll work closely with our entry-level Customer Service Representative team and Account Managers to drive growth and retention of client accounts.

Key Responsibilities
  • Utilize targeted marketing lists to identify and pursue new sales leads
  • Provide customers with products and solutions that simplify and organize their lives
  • Process sales orders, order changes, installation dates, and cancellations
  • Offer product sales and support to customers, entry-level Customer Service Representatives, and our outside sales team
  • Complete tasks such as building marketing campaigns, attending live events, and following up on customer enrollments
  • Excel in a team-based, competitive environment
Requirements
  • A high school diploma or GED equivalent is required
  • 0-3 years of experience working as a customer service representative, sales associate, or similar
  • Consistently reliable transportation
  • Desire to grow into a leadership role from the entry-level
  • Ability to communicate effectively, actively listen, and problem solve
  • Ability to work well individually and in a team environment
  • Strong sales and closing skills and the ability to overcome objections


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