Client Service Specialist II
6 days ago
At ADP, we are seeking a highly skilled Client Service Specialist II to join our team. As a key member of our client service team, you will be responsible for delivering exceptional service to our clients, ensuring their retirement plans are administered efficiently and effectively.
Key Responsibilities:- Act as the primary contact for retirement plans, providing prompt customer service and ensuring delivery of optimal service, client satisfaction, and client retention.
- Proactively communicate with clients to evaluate and ensure delivery of optimal service, client satisfaction, and client retention.
- Discuss products and services, and plan design with plan sponsors, and assist clients with requests for plan changes.
- Monitor plan documents for adherence to applicable rules and regulations, and assist clients in complying with year-end requirements.
- Initiate conversations with clients related to training and plan design, and actively look at client criteria for plan reviews.
- Minimum of 2 years of successful experience as a Client Service Specialist I (or equivalent DC plan administration experience).
- Experience in a client service environment required, with ADP payroll and 401(k) experience preferred.
- Bachelor's Degree or its equivalent in education and experience.
- Demonstrates strong oral/written communication skills, strong listening skills, and ability to learn quickly.
- Proficiency in using payroll and recordkeeping systems, and ability to learn proprietary system tools.
ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
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