Desktop Support Specialist II

7 hours ago


Folsom, California, United States Epsilon Full time
Job Title: Desktop Support Specialist II

Epsilon is seeking a skilled Desktop Support Specialist II to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.

About Epsilon

Epsilon is a leading IT services company that provides innovative solutions to federal government and commercial businesses across the United States. Our team is dedicated to delivering exceptional service and support to our customers.

Job Responsibilities
  • Provide technical support for desktop/laptop PCs, ensuring compliance with licensing and cyber security requirements.
  • Assist the IT Service Desk with escalated technical issues.
  • Install and maintain software and hardware following established standards and procedures.
  • Support video teleconferencing by scheduling conferences, troubleshooting, and managing equipment.
  • Coordinate with Mobile Device Manager for mobile device issuance and replacement.
  • Perform automated software deployments and maintain accurate records of hardware/software inventories.
  • Support Cyber Security Specialists during response activities.
  • Conduct market research for hardware, software, and printer acquisitions.
  • Install and configure stand-alone and network printers.
  • Provide support for Microsoft Teams room setup and troubleshooting.
  • Perform site visits for software upgrades and computer-related issue resolution.
  • Ensure timely resolution of tier 1 and 2 requests.
  • Assist with the setup and delivery of new desktops and laptops.
  • Ensure proper disposal of surplus IT software and hardware according to policy.
Requirements
  • Proficiency in current and future versions of Microsoft Windows, Office 365, and Microsoft Teams.
  • Knowledge of Active Directory, Intune Endpoint Manager, Azure AD, SCCM, LDAP, and audio/video conferencing systems.
  • Strong troubleshooting and remote user support skills.
  • Experience in problem analysis and solution identification.
Working Conditions

The successful candidate will be required to work in a fast-paced environment and be able to lift up to 20 lbs. They will also be required to operate a motor vehicle for extended periods of time.

Epsilon is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a diverse and inclusive work environment.


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