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Client Support Specialist

2 months ago

Folsom, California, United States System Soft Technologies Full time

Position Overview: The Client Support Specialist plays a crucial role in delivering outstanding customer assistance within a call center environment. This position focuses on resolving customer inquiries with both technical knowledge and excellent interpersonal skills to guarantee client satisfaction.

Key Responsibilities:

  • Ensure consistent attendance and maintain a professional on-site presence.
  • Respond to incoming calls with professionalism and courtesy.
  • Actively listen to client concerns and clarify issues to provide suitable resolutions.
  • Communicate solutions in a clear and compassionate manner.
  • Manage routine insurance modifications and investigate claims inquiries.
  • Document detailed call notes accurately while upholding confidentiality.
  • Comply with HIPAA regulations and demonstrate punctuality.

Required Qualifications:

  • Previous experience in inbound call centers or within the medical/insurance industry is preferred.
  • Strong communication, analytical, and computer skills are essential.
  • Ability to adapt to changing job requirements and challenges.

Work Environment and Physical Requirements:

  • Position requires prolonged periods of sitting and occasional lifting of items up to 10 pounds.
  • Moderate noise levels typical of an office setting.

This job description provides an overview of the essential responsibilities, qualifications, and work environment for the Client Support Specialist role.

Employee Benefits:

  • Medical, Dental, and Vision coverage available after 30 days of employment.
  • 401k retirement plan.
  • Ten paid holidays annually.
  • Paid Time Off (PTO).
  • Sick leave: 40 hours granted after 90 days of employment.