Client Support Specialist

2 weeks ago


Folsom, California, United States System Soft Technologies Full time

Position Overview: The Client Support Specialist plays a crucial role in delivering outstanding service in a call center environment, addressing customer inquiries with both technical knowledge and strong interpersonal skills to guarantee satisfaction.

Key Responsibilities:

  • Ensure consistent attendance and maintain a professional on-site presence.
  • Respond to incoming calls with professionalism and courtesy.
  • Engage with clients to understand their concerns and provide suitable resolutions.
  • Communicate solutions in a clear and compassionate manner.
  • Process routine insurance modifications and investigate claims details.
  • Document call interactions meticulously while upholding confidentiality.
  • Comply with HIPAA standards and demonstrate punctuality.

Required Qualifications:

  • Previous experience in inbound call centers or within the medical/insurance industries is advantageous.
  • Excellent communication, analytical, and computer skills are essential.
  • Capability to adjust to changing job requirements.

Work Environment and Physical Requirements:

  • Position involves prolonged periods of sitting and occasional lifting of items weighing up to 10 pounds.
  • Work is conducted in a moderately noisy office setting.

This job description details the primary responsibilities, qualifications, and work environment expectations for the Client Support Specialist role.

Employee Benefits:

  • Medical, Dental, and Vision coverage available after 30 days of employment.
  • 401k retirement plan.
  • Ten paid holidays annually.
  • Paid Time Off (PTO).
  • Sick leave: 40 hours granted after 90 days of employment.


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