Customer Support Specialist
7 days ago
We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Opeeka, Inc. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Act as an expert user of Opeeka's software products
- Develop software training materials
- Assist with software testing
- Configure software for new customers and sales demonstrations
- Deliver training resources to customers
- Troubleshoot user questions/issues
- Manage customer support requests using chats, tickets, emails, and phone calls
- Document all customer inquiries in CRM tool
- Collaborate with field science team to arrange software demonstrations
- Respond to customer emails, chats, and other forms of customer support channels
- Manage customer support inbox/tickets via tracking software
- Diagnose and determine the root cause of customer's software problems and facilitate timely and effective solutions
- Log bugs and enhancement requests into software development tracking system(s)
- Respond to internal requests for support
- Four-year College degree preferred (B.A., B.S., or equivalent, recent or upcoming graduates with prior work experience ok)
- 2+ years work experience
- 2+ years experience with a wide range of application software packages, including standard business productivity software (e.g., Windows, Word, Excel, Outlook, PowerPoint, Adobe Acrobat)
- Competitive salary range: $22-$27 per hour
- Full-time employment with benefits
- Opportunity to work with a cutting-edge technology company
Opeeka, Inc is a leading provider of software solutions for the healthcare industry. Our mission is to improve patient care and outcomes through innovative technology. We are committed to providing exceptional customer service and support to our clients.
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