IT Support Specialist

2 weeks ago

Folsom, California, United States Woodside Homes Full time

About Woodside Homes:

Woodside Homes has been a trusted name in the homebuilding industry since 1977, embodying values of integrity, excellence, and innovative design. As one of the leading 30 homebuilders in the United States, we are committed to providing the expertise and processes that empower our clients to realize their ideal lifestyle.

Now part of Sekisui House, a global leader with a legacy of over 2.3 million homes constructed, Woodside is positioned for continued growth. Sekisui House is dedicated to crafting comfortable living environments within sustainable communities. Their strong financial foundation enables us to introduce advanced energy-efficient technologies and environmental standards in the U.S., complemented by the exceptional service quality that Woodside Homes is known for.

Position Overview:

We are seeking an Information Technology Specialist to provide technical support to our users, manage end-user devices, and implement technology solutions in our model homes. The ideal candidate will have a comprehensive understanding of computer and network operations in a segmented environment, with a strong emphasis on security. Responsibilities include diagnosing and resolving computer system issues, delivering end-user support, and making critical decisions. Additionally, you will play a key role in hardware upgrades, application rollouts, infrastructure improvements, and other IT initiatives as needed. We are looking for a proactive and efficient professional who can collaborate effectively with various IT team members and vendors to ensure successful project outcomes.

Key Responsibilities:

  • Travel to various offices, both locally and out of state, is required (30% – 60%). Occasional weekend work and on-call duties may be necessary.
  • Overseeing the maintenance of office equipment including scanners, fax machines, printers, phones, and computers.
  • Executing software upgrades and integrating third-party applications.
  • Managing daily operations of the Division IT department.
  • Regularly evaluating infrastructure to ensure it meets operational needs.
  • Enforcing policies related to computer use, information security, and privacy among employees.
  • Protecting customer data through encryption and secure storage practices.
  • Configuring hardware and software for end users on phones and desktops as required.
  • Ensuring compliance with company policies and standards regarding computing equipment.
  • Creating user manuals with operational guidelines.
  • Documenting hardware and software modifications in the ticketing system.
  • Staying informed through educational workshops, professional publications, and networking opportunities.
  • Contributing to team efforts by achieving relevant objectives.
  • Assessing system capabilities by testing compatibility with new programs.
  • Engaging in tasks such as Process Improvement, Software Maintenance, Software Testing, Software Performance Tuning, and Laptop/Desktop hardware deployment.

Qualifications and Skills:

  • Strong customer service abilities and the capacity to convey technical concepts to non-technical individuals.
  • Excellent organizational and interpersonal communication skills, with a focus on multitasking and ongoing learning.
  • Industry certifications and affiliations are beneficial.
  • Proficiency in IT, communication, leadership, and management skills.
  • Able to manage multiple responsibilities simultaneously.
  • Demonstrated experience in maintaining IT structural integrity.
  • Essential knowledge of Windows 10 and Apple systems; familiarity with FortiGate is a plus.
  • Must pass background checks, possess a valid driver's license, and have insurance.

At Woodside Homes, we appreciate the unique strengths that each individual brings to our team. We are committed to fostering a diverse and inclusive work environment and encourage all qualified candidates to apply. As an equal-opportunity employer, we ensure that all candidates receive fair consideration without bias based on race, religion, national origin, sexual orientation, gender, age, genetic information, disability, or any legally protected characteristic. Diversity is essential to our company's growth, and we strive to create a space where every voice is valued. We are dedicated to providing reasonable accommodations for candidates with disabilities throughout the hiring process. Please connect with us if you require assistance due to a disability.

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