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Client Support Specialist

2 months ago

Folsom, California, United States C and S Concepts Full time
Job Overview

Are you passionate about delivering exceptional service while utilizing your sales skills?

As a Customer Service Associate at C and S Concepts, you will play a vital role in engaging with clients, ensuring they receive outstanding support, and contributing to our overall sales achievements.

Key Responsibilities:

  • Act as the primary contact for clients, providing top-notch service and assistance.
  • Support clients with inquiries, product details, order management, and problem resolution, ensuring a smooth and enjoyable experience.
  • Recognize and act on upselling and cross-selling opportunities to enhance customer engagement with additional products or services.
  • Establish and nurture relationships with clients, understanding their needs and preferences to offer tailored recommendations.
  • Work closely with the sales team to achieve or surpass sales objectives, actively engaging in promotional activities.
  • Maintain an in-depth understanding of our product offerings, features, and advantages to effectively communicate with clients and facilitate sales.
  • Process sales transactions and manage client accounts, ensuring precision and timely follow-up.
  • Stay informed about industry trends, competitor products, and market conditions to provide valuable insights and support sales strategies.

Qualifications:

  • Demonstrated experience in customer service and sales positions, showcasing strong performance in both areas.
  • Exceptional communication and interpersonal abilities.
  • Capability to build rapport and influence client purchasing decisions.
  • Results-oriented approach.
  • Strong negotiation and persuasive skills to enhance sales conversions and upselling opportunities.
  • Adept at managing client inquiries and resolving issues with empathy and professionalism.
  • Excellent organizational skills.
  • Ability to handle multiple tasks in a dynamic environment.
  • Flexibility to adapt to evolving priorities and client needs.
  • Comfortable in a sales-focused environment and collaborating with the sales team.

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