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IT Support Specialist

2 months ago

Folsom, California, United States Woodside Homes Full time

About Woodside Homes:

Woodside Homes has been a leader in the homebuilding industry since 1977, embodying values of integrity, excellence, and innovative design. As one of the top 30 homebuilders in the United States, we are committed to providing the expertise and processes that empower our clients to realize their ideal lifestyle.

Now a proud member of Sekisui House, a global entity with a legacy of over 2.3 million homes constructed, Woodside is positioned for growth. Sekisui House is dedicated to crafting comfortable living environments within sustainable communities. Their strong financial foundation enables us to introduce innovative energy-efficient technologies and environmental standards in the U.S., complemented by the exceptional service quality that Woodside Homes is known for.

Position Overview:

We are seeking an Information Technology Specialist to provide essential technical support to our users, manage end-user devices, and implement technology solutions in our model homes. The ideal candidate will have a comprehensive understanding of computer and network operations in a segmented environment, with a strong emphasis on security. Responsibilities include diagnosing and resolving computer system issues, offering end-user support, and making critical decisions. Additionally, you will play a key role in hardware upgrades, application rollouts, infrastructure improvements, and various IT projects as needed. We are looking for a proactive and efficient professional who can collaborate effectively with IT team members and vendors to ensure successful project outcomes.

Key Responsibilities:

  • Travel to various offices, both locally and out of state, is required (30% – 60%). Occasional weekend work and on-call duties may be necessary.
  • Overseeing the maintenance of office equipment, including scanners, fax machines, printers, phones, and computers.
  • Executing software upgrades and integrating third-party applications.
  • Managing daily operations of the Division IT department.
  • Regularly evaluating infrastructure to meet operational needs.
  • Enforcing policies regarding computer use, information security, and privacy among employees.
  • Ensuring the protection of customer data through encryption and secure storage practices.
  • Configuring hardware and software for end users on phones and desktops as required.
  • Ensuring compliance with company policies and standards for computing equipment.
  • Creating user manuals with operational instructions.
  • Documenting hardware and software changes in the ticketing system.
  • Staying informed through educational workshops, professional publications, and networking opportunities.
  • Contributing to team efforts by achieving relevant outcomes.
  • Assessing system capabilities by testing compatibility with new programs.
  • Engaging in tasks related to Process Improvement, Software Maintenance, Software Testing, Software Performance Tuning, and Laptop/Desktop hardware deployment.

Qualifications for the Technical Support Specialist:

  • Strong customer service skills with the ability to convey technical concepts to non-technical individuals.
  • Excellent organizational and interpersonal communication skills, with a focus on multitasking and continuous learning.
  • Industry certifications and affiliations are beneficial.
  • Proficiency in IT, communication, leadership, and management.
  • Able to manage multiple responsibilities simultaneously.
  • Proven experience in maintaining IT structural integrity.
  • Essential knowledge of Windows 10 and Apple systems; familiarity with FortiGate is a plus.
  • Must pass background checks, possess a valid driver's license, and have insurance.

At Woodside Homes, we value the unique strengths that each individual brings to our team. We are committed to fostering a diverse and inclusive work environment, encouraging all qualified candidates to apply. As an equal-opportunity employer, we ensure that all candidates receive fair consideration without bias based on race, religion, national origin, sexual orientation, gender, age, genetic information, disability, or any legally protected characteristic. Diversity is crucial to our company's growth, and we strive to create a space where every voice is heard. We are dedicated to providing reasonable accommodations for candidates with disabilities during the hiring process. Please connect with us if you require assistance due to a disability.