Appointment Services Representative

2 weeks ago


Milwaukee, Wisconsin, United States Medical College of Wisconsin Full time
Job Summary

We are seeking a highly skilled Appointment Services Representative to join our team at the Medical College of Wisconsin. As a key member of our scheduling team, you will be responsible for providing exceptional customer service to our patients, ensuring a seamless and efficient experience from registration to appointment scheduling.

Key Responsibilities:

  • Schedule, cancel, and reschedule appointments for multiple specialties and locations, providing clear directions and instructions to patients.
  • Triage calls to determine patient needs and provide excellent customer service, responding to inquiries and routing calls to the appropriate individuals or areas.
  • Encourage patients to sign up for MyChart and the Froedtert & MCW App to manage their healthcare electronically, guiding them through the activation process.
  • Complete full registration, including setting up insurance coverage for new patients and verifying registration and coverage information for established patients.
  • Work through referral queues, faxes, email, and other correspondence to schedule patient appointments, create referrals, and track completion.
  • Manage web appointment requests for assigned teams and check emails and Epic InBasket regularly to stay up-to-date on changes and patient information.

Requirements:

  • High school diploma required; 3 years of experience in customer service, preferably in a call center with moderate to high call volume.
  • Knowledge of medical terminology and insurance plans is highly desirable.
  • Strong computer skills and ability to pass a typing test (5,000 KPH with 93% accuracy).

Why Join Our Team?

  • Competitive salary and benefits package, including health, vision, and dental coverage, 403B retirement package, and tuition reimbursement.
  • Opportunities for professional growth and development in a dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance and contributions to the team.


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