Patient Service Representative

4 weeks ago


Milwaukee, Wisconsin, United States Outreach Community Health Centers Full time

Job Summary

The Patient Service Representative will provide exceptional support to patients and staff at Outreach Community Health Centers. This role involves greeting patients, providing registration, and handling telephone inquiries in a professional and courteous manner.

Key Responsibilities

  • Greet patients and direct them to the appropriate person or destination.
  • Answer telephone calls and respond to inquiries or direct callers to the relevant personnel.
  • Provide registration and financial forms to patients and update demographic information at the front desk.
  • Ensure new patient information is completed and accurate.
  • Collect payments from patients and reconcile cash receipts daily.
  • Enter confidential health information, demographics, and financial information into the computerized system accurately.
  • Schedule appointments according to scheduling protocols and ensure patients receive reminder calls.
  • Obtain pre-certification as required by patients' health care insurers.
  • Maintain strict patient confidentiality and provide excellent customer service.
  • Perform other clerical tasks as assigned.

Requirements

  • High School diploma or GED required; college preferred.
  • 6-12 months of related experience in a busy customer service environment, preferably in a healthcare setting.
  • Healthcare and insurance verification experience preferred.
  • Proven attention to detail and strong customer service skills.
  • Ability to work under pressure and establish effective working relationships with patients, medical staff, and coworkers.


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