Patient Service Representative
6 days ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care and support to our patients and families.
Key Responsibilities- Greets patients and visitors, responds to routine requests for information, and answers telephone calls and takes messages.
- Registers patients, obtains demographic and insurance information, verifies insurance coverage, collects co-pays, deductibles, and previous balances, and posts payments and updates demographic and insurance information.
- Schedules patient appointments, coordinates cancellations, reschedules, and additions to schedules, and provides accurate, detailed information regarding test preparations, time patients to arrive, and any other directional information needed by patients.
- Coordinates the scheduling of more complex patient appointments, tests, and procedures, instructs patients on pre and post-procedure protocols, and updates insurance, financial responsibility, and other data when changes or additions occur.
- Ensures insurance and patient information obtained is complete and accurate, applies acquired knowledge of government and third-party payor requirements, identifies, reports, and resolves problems regarding registration or authorizations to appropriate individuals and departments.
- Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner, provides various assistance to patients, including arranging transportation needs, providing directions, locating wheelchairs, and performs visit closure, including checking out patients after visits, scheduling follow-up appointments, and providing patients with a visit summary.
- High school graduate or equivalent required.
- Typically requires 1 year of experience in providing customer service that includes experiences in patient scheduling, registration, and department/medical clinic reception.
- Excellent customer service skills, demonstrated ability to effectively act as a resource to other staff, excellent communication (written and verbal) and interpersonal skills, ability to effectively communicate with a variety of patients, staff, and physicians.
- Intermediate computer skills, including experience in using personal computers, Microsoft Office or similar applications, and electronic mail.
- Understanding of basic medical terms and abbreviations typically used in the patient scheduling and registration process, training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
- Excellent organizational skills, ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically, ability to work in a fast-paced environment with a strong attention to detail and accuracy.
Exposed to normal medical office environment, may be exposed to potentially ill patients. Must be able to sit for extended periods of time. Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
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