Appointment Services Coordinator
4 weeks ago
Job Summary:
We are seeking a highly skilled Appointment Services Representative to join our team at the Medical College of Wisconsin. As a key member of our clinical support team, you will be responsible for providing exceptional service to our patients, ensuring a positive experience from initial contact to appointment scheduling.
Key Responsibilities:
- Schedule, cancel, and reschedule appointments for multiple specialties and locations, providing accurate directions and instructions to patients.
- Triage calls to determine patient needs and provide excellent customer service, responding to inquiries and routing calls to appropriate individuals or areas.
- Encourage patients to sign up for MyChart and the Froedtert & MCW App to manage their healthcare electronically, guiding them through the activation process.
- Complete full registration, including setting up insurance coverage for new patients and verifying registration and coverage information for established patients.
- Work through referral queues, faxes, email, and other correspondence to schedule patient appointments, create referrals, and track completion.
- Manage web appointment requests for assigned teams and stay up-to-date with changes and patient information through regular checks of e-mails and Epic InBasket.
Requirements:
- High school diploma required; 3 years of experience in customer service, preferably in a call center with moderate to high call volume.
- Knowledge of medical terminology and insurance plans is highly desirable.
- Strong computer skills, including typing proficiency (5,000 KPH with 93% accuracy).
Why Join Our Team?
- Competitive salary and benefits package, including health, vision, and dental coverage, 403B retirement package, and tuition reimbursement.
- Opportunities for professional growth and development in a dynamic and supportive work environment.
- Recognition and rewards for outstanding performance and contributions to the team.
About Us:
The Medical College of Wisconsin is a vibrant and diverse institution dedicated to advancing excellence in science and medicine. We value diversity, equity, and inclusion, and are committed to fostering a welcoming and inclusive campus community.
-
Appointment Services Representative
4 weeks ago
Milwaukee, Wisconsin, United States Medical College of Wisconsin Full timeJob Summary:We are seeking a highly skilled and detail-oriented Appointment Services Representative to join our team at the Medical College of Wisconsin. As an Appointment Services Representative, you will play a critical role in providing exceptional patient service and ensuring a smooth scheduling experience for our patients.Key Responsibilities:Schedule,...
-
Care Coordinator
4 weeks ago
Milwaukee, Wisconsin, United States Professional Services Group Full timeJob SummaryWe are seeking a skilled Care Coordinator to join our team at Professional Services Group. As a Care Coordinator, you will be responsible for providing care coordination services to individuals with significant mental health and substance abuse diagnoses.The ideal candidate will have a strong background in social work, psychology, or a related...
-
Client Service Coordinator
4 weeks ago
Milwaukee, Wisconsin, United States Banfield Full timeJob SummaryThe Client Service Coordinator plays a vital role in driving the flow of clients and pets through the hospital, ensuring superior client care and maximizing the productivity of the veterinary medical team. This position requires a professional, efficient, and exceptional service provider who can welcome clients and pets, educate them about their...
-
Dental Patient Access Coordinator
4 weeks ago
Milwaukee, Wisconsin, United States Milwaukee Health Services Full timeJob Summary:The Dental Patient Access Representative plays a vital role in ensuring seamless patient experiences at Milwaukee Health Services. This position is responsible for scheduling patient appointments, verifying patient demographic information, and processing payments in a timely manner.Key Responsibilities:Scheduling patient appointments and ensuring...
-
Recovery Support Coordinator
4 weeks ago
Milwaukee, Wisconsin, United States Wisconsin Community Services Full timeJob SummaryWe are seeking a highly skilled Recovery Support Coordinator to join our team at Wisconsin Community Services. As a key member of our Recovery Service Coordination staff, you will play a critical role in organizing AODA treatment and recovery support services for individuals returning to the community from the Wisconsin Department of Corrections...
-
Care Coordinator for Adult Services
4 weeks ago
Milwaukee, Wisconsin, United States Jewish Family Services, Inc Full timeAbout the Role:We are seeking a highly skilled Care Coordinator to join our team at Jewish Family Services, Inc. As a Care Coordinator, you will play a vital role in providing comprehensive care coordination services to adults with mental health or substance abuse issues. Your primary responsibility will be to work with consumers to identify recovery goals,...
-
Case Worker III
4 weeks ago
Milwaukee, Wisconsin, United States Wisconsin Community Services Full timeJob Title: Case Worker III - Forensic Services UnitJob Summary:Wisconsin Community Services is seeking a highly skilled and compassionate Case Worker III to join our Forensic Services Unit. As a key member of our team, you will provide ongoing service coordination, treatment planning, advocacy, and monitoring to residents of Milwaukee, Waukesha, Racine, and...
-
Clinical Research Coordinator II
4 weeks ago
Milwaukee, Wisconsin, United States Medical College of Wisconsin Full timeAs a key member of the Medical College of Wisconsin's clinical research team, the Clinical Research Coordinator II will play a vital role in supporting the day-to-day operations of the department's clinical research program.Responsibilities will include coordinating research protocols, arranging necessary appointments and procedures, and maintaining contact...
-
Care Coordinator
4 weeks ago
Milwaukee, Wisconsin, United States Wisconsin Community Services, Inc. Full timeJob Title: Care CoordinatorAt Wisconsin Community Services, Inc., we are seeking a highly skilled and compassionate Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in providing intensive and individualized care coordination for children and adolescents under the Wraparound Practice Model of care.Key...
-
Veterinary Customer Service Representative
4 weeks ago
Milwaukee, Wisconsin, United States Veterinary Surgery Specialists Full timeJob OverviewVeterinary Surgery Specialists is seeking a highly skilled and compassionate Hybrid Veterinary Customer Service Specialist to join our team. This role is ideal for individuals who are passionate about providing exceptional customer service and support to pet owners and patients.The Hybrid Veterinary Customer Service Specialist will serve as the...
-
Administrative Coordinator
1 month ago
Milwaukee, Wisconsin, United States Medical College of Wisconsin Full timeJob Summary:We are seeking an experienced Administrative Associate to join our team at the Medical College of Wisconsin. This role will provide administrative support to the Chair of Anesthesiology, including email management, calendar organization, and scheduling.Key Responsibilities:Manage email inbox and respond to messages in a timely mannerOrganize and...
-
Prosthetic Intake Coordinator
4 weeks ago
Milwaukee, Wisconsin, United States Hanger Prosthetics & Orthotics Full timeJob Summary: We are seeking a highly skilled Intake Specialist to join our team at Hanger, Inc. As an Intake Specialist, you will be responsible for promoting the values of Hanger, receiving incoming calls from patients, and scheduling various appointment types for multiple locations. You will communicate professionally with patients, document and confirm...
-
CLTS Service Coordinator
1 month ago
Milwaukee, Wisconsin, United States Curative Care Full timeMake a Difference in Families' LivesAt Curative Care, we're seeking a dedicated and compassionate Service Coordinator to join our Children's Long-Term Support Team. As a key member of our team, you'll work closely with families to identify goals and care needs for children with severe disabilities living in Wisconsin. Your strong knowledge base and ability...
-
Social Services Coordinator
4 weeks ago
Milwaukee, Wisconsin, United States Retirement Housing Foundation Full timeJob SummaryRetirement Housing Foundation is seeking a highly motivated and compassionate Social Services Coordinator to join our team. This is a regular part-time position, 30 hours a week, at Richardson Manor, a 40-unit mobility impaired community located in Milwaukee, WI.Key ResponsibilitiesAssess and identify residents in need of services and coordinate...
-
Care Coordinator
4 weeks ago
Milwaukee, Wisconsin, United States Wisconsin Community Services, Inc. Full timeJob Summary:Wisconsin Community Services, Inc. is seeking a highly skilled Care Coordinator to join our team. As a Care Coordinator, you will be responsible for providing intensive and individualized care coordination for children and adolescents under the Wraparound Practice Model of care. This unique set of values emphasizes individualized, strength-based,...
-
Care Coordinator Intern
4 weeks ago
Milwaukee, Wisconsin, United States Wisconsin Community Services, Inc. Full timeCare Coordination ServicesAt Wisconsin Community Services, Inc., we are seeking a highly motivated and compassionate individual to join our team as a Care Coordinator Intern. As a member of our team, you will have the opportunity to work with youth and families in our community-based mental health programs. Job Responsibilities: Provide support to youth and...
-
Comprehensive Community Services Coordinator
1 month ago
Milwaukee, Wisconsin, United States Alternatives in Psych Consultation SC Full timeJob Title: Comprehensive Community Services CoordinatorAt Alternatives in Psychological Consultation (APC), we are seeking a highly skilled and compassionate Comprehensive Community Services Coordinator to join our team. As a CCS Coordinator, you will play a vital role in providing culturally sensitive and trauma-informed care to individuals and their...
-
Medical Services Coordinator
4 weeks ago
Milwaukee, Wisconsin, United States LifeStance Health Full timeMedical Services Coordinator Role OverviewThe Medical Services Coordinator serves as a vital point of contact between multiple parties, including patients, physicians, and pharmacy staff. This role is responsible for ensuring the day-to-day operations of the Medical Services team are covered and completed in a timely manner.Key Responsibilities• Assist...
-
Front Desk Coordinator
4 weeks ago
Milwaukee, Wisconsin, United States UnityPoint Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Front Desk Coordinator to join our team at UnityPoint Health. As a key member of our patient services team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our patients and visitors.Key ResponsibilitiesGreets patients and visitors, obtains...
-
Customer Service Coordinator
1 month ago
Milwaukee, Wisconsin, United States Metasys Technologies, Inc. Full timeJob Summary: We are seeking a highly skilled Customer Service Coordinator to join our team at Metasys Technologies, Inc. This role will provide exceptional customer service, manage office operations, and ensure a seamless experience for our clients.Key Responsibilities:Provide high-quality customer service to clients and internal stakeholders.Manage office...