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Technical Support Specialist

2 months ago

Austin, Texas, United States Neuralink Full time
Company Overview:

We are pioneering advancements in brain-computer interfaces, developing innovative devices aimed at assisting individuals with paralysis to regain mobility and autonomy, while also creating new technologies that enhance our capabilities, community, and environment.

Department Overview:

The Information Technology division at Neuralink operates within a high-stakes corporate setting. This environment is crucial for our revolutionary research and development efforts, accommodating our assembly lines, neural recording training, processing, and various other essential functions. The team is responsible for establishing systems and processes that effectively expedite our progress along the company's vital trajectory.

Key Responsibilities:

IT Specialists serve as the primary responders for technical challenges affecting staff, playing a vital role in the seamless operation of the organization. They manage our helpdesk and engage in IT Triage rotations to address inquiries and resolve issues that may hinder team productivity.

These professionals collaborate frequently with mechanical engineers, neurosurgeons, materials scientists, software engineers, veterinary technicians, and other specialists to diagnose and resolve critical problems. Their responsibilities encompass network connectivity, operating systems, identity and access management, onboarding and offboarding processes, and other essential business operations.

Essential Qualifications:
  • Exceptional customer service abilities, focused on delivering an outstanding experience for internal team members.
  • Resourceful, adaptable, and willing to tackle tasks of varying complexity.
  • Strong interpersonal and communication skills.
  • Proficient debugging skills, with the capability to escalate more complex issues to the broader team.
  • Able to create, maintain, and enhance internal documentation for team processes.
  • Familiarity with SaaS productivity tools (GSuite, MS Office) and user management systems (Microsoft Entra, Google Workspace).
  • Experience in provisioning and managing Windows, macOS, and/or Linux systems.
Preferred Qualifications:
  • Experience in network engineering with various vendors such as Fortinet, Cisco Meraki, and Ubiquiti.
  • Understanding of networking protocols including TCP/IP, UDP, ARP, DNS, DHCP, and WPA.
  • Experience in managing Audio/Video conferencing setups for clear and reliable communication.
  • Familiarity with Mobile Device Management solutions like Apple Business Essentials and Microsoft Intune.
  • Experience in supporting production lines, medical systems, and/or laboratory environments.
  • Proficiency in software scripting with tools such as Python, Ruby, Shell, or similar.
  • Solid understanding of security principles and compliance requirements.
Compensation Transparency: The following details pertain to individuals in Texas only.

Texas Hourly Rate Range:

$19-$42/hr USD

For Full-Time Employees, the compensation package includes two main components: salary and equity. Salary guidance for this role will be determined based on the level at which you enter the organization, with opportunities for growth as you contribute. Additionally, Full-Time Employees are eligible for the benefits listed below.

Benefits Offered:
  • An opportunity to make a significant impact and collaborate with some of the brightest minds across various fields.
  • Growth potential; we promote team members who demonstrate exceptional contributions.
  • Comprehensive medical, dental, and vision insurance through a PPO plan.
  • Paid holidays.
  • Commuter benefits.
  • Provided meals.
  • Equity + 401(k) plan (Temporary Employees & Interns excluded).
  • Parental leave (Temporary Employees & Interns excluded).
  • Flexible time off (Temporary Employees & Interns excluded).
Neuralink is committed to fostering a diverse workforce. We encourage candidates from all backgrounds to apply, even if they do not meet every qualification listed.

Neuralink ensures equal opportunity in all employment practices for all qualified employees and applicants, without regard to race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. All employment decisions will be made without unlawful discrimination on any prohibited basis.

If you require reasonable accommodations during the interview process, please inform us. Reasonable accommodations may include modifications or adjustments to the application or hiring process that enable full participation. Examples include:
  • Documents in alternate formats or read aloud.
  • Interviews conducted in accessible locations.
  • Accompaniment by a service dog.
  • Presence of a sign language interpreter during the interview.