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Technical Support Specialist
2 months ago
Position Type: Hybrid
Work Schedule: Full-time, Monday to Friday
About Educational Credential Evaluators Inc
With over four decades of excellence, Educational Credential Evaluators Inc. (ECE) is a leading organization in the field of comparative international education. Our primary service involves educational credential evaluations, which are crucial for counselors, recruiters, registrars, and admissions officers in the U.S. and globally. As the need for skilled professionals grows, ECE has become a trusted partner for employers seeking to verify the academic qualifications of foreign-educated individuals. ECE operates as a medium-sized nonprofit with a dedicated team of over 100 professionals.
Position Summary
The role involves supporting local computer network operations. Responsibilities include installing, modifying, and performing minor repairs on personal computer hardware and software systems, along with providing technical assistance and training to users.
Key Responsibilities
- Install or replace hardware and peripheral devices such as monitors, keyboards, and printers at user workstations.
- Set up and configure new computer systems.
- Act as a help desk resource for hardware or software issues, resolving problems or coordinating with vendors as necessary.
- Identify and train staff on new and updated IT equipment and software, including presentation tools and projector setups.
- Serve as a backup for basic system administration in the absence of the network administrator.
- Test new and upgraded IT systems.
- Provide ongoing maintenance and support through troubleshooting, bug fixes, and technical documentation updates.
- Utilize logical reasoning to assess alternative solutions and approaches to problems.
Additional duties may be assigned as needed.
Required Competencies
To excel in this position, candidates should demonstrate the following competencies:
- Organizational Focus: Adheres to policies and procedures, supports organizational goals, and shows initiative.
- Customer Focus: Treats others with respect, accepts responsibility, and responds positively to inquiries.
- Communication Skills: Effectively communicates information to both technical and non-technical audiences.
- Results Orientation: Seeks to improve quality and efficiency, meeting productivity standards.
- Change Management: Adapts to changes and supports others through transitions.
- Functional Expertise: Continuously builds knowledge and skills relevant to the role.
- Innovation: Approaches challenges resourcefully and proposes improvements.
- Judgment: Makes sound decisions and resolves issues promptly.
Qualifications
Successful candidates will possess the following:
- High school diploma or GED, with one to three months of related experience or training.
- Preferred: Some college-level education.
- 1-2 years of experience in PC hardware/software troubleshooting.
- Familiarity with various software applications is beneficial.
- No foreign language skills are required, but experience in a global context is a plus.
- Basic mathematical skills for computations and analysis.
Work Environment
This position allows for remote work, with occasional in-office tasks as needed. ECE values work-life balance and offers flexible scheduling options.
Benefits
ECE provides a competitive salary and comprehensive benefits, including health, dental, vision, and retirement plans, along with generous paid time off and professional development opportunities.
Physical Requirements
Employees must be able to sit for extended periods, use hands for tasks, and occasionally lift up to 35 pounds. Reasonable accommodations may be made for individuals with disabilities.
