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Technical Support Specialist
2 months ago
Position Summary
K2 Staffing, LLC is seeking a qualified Helpdesk Support Level II professional. The ideal candidate will possess a solid background in both desktop and server technologies, including proficiency with Windows 10 workstations and Windows Server versions 2016 and 2019, along with advanced networking skills and familiarity with vendor-specific hardware and software.
Key Responsibilities
- Installation and administration of Windows Servers and Active Directory
- Designing and implementing Local Area Networks
- Monitoring and enhancing network security measures
- Maintaining and optimizing network hardware and software
- Setting up and managing file servers and cloud-based solutions
- Configuring and deploying VOIP systems
- Conducting troubleshooting for network infrastructure
- Managing Microsoft Exchange Server environments
- Providing telephone support solutions
- Monitoring alert systems and responding according to established protocols
- Utilizing event logs for effective troubleshooting
- Handling escalated service requests with a high level of responsiveness
- Facilitating onboarding processes for new users
Qualifications
- A minimum of four (4) years of experience in roles such as IT help desk, IT desktop support, IT support analyst, or IT service management
- Preferred certifications include:
- CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer)
- MCITP (Microsoft Certified IT Professional)
- Experience in providing desktop and end-user support for both hardware and software
- Strong familiarity with common desktop applications, including MS Office Suite and Adobe products
- Proficient troubleshooting skills across various Operating Systems, including Windows and MAC OSX
- Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs, and other standard Windows Server roles
- Experience with SAS solutions such as Office 365 and Adobe Creative Cloud
- Background in network and firewall administration (e.g., Cisco, Sophos, Sonicwall)
- Understanding of server virtualization technologies (e.g., VMWare ESXi; vCenter)
- Practical knowledge of system and application logs, along with performance monitoring tools
- Exceptional customer service skills, demonstrating professionalism and courtesy
- Strong written and verbal communication abilities, with experience in group presentations
- Demonstrated reliability and strong work ethic
- Experience in a Managed Service Provider (MSP) environment is advantageous