IT Support Specialist

5 days ago


Greensboro, North Carolina, United States A Society Group, Inc. Full time
Job Description

We are seeking a skilled IT Support Specialist to join our team at A Society Group, Inc.

The successful candidate will provide technical support for office applications and infrastructure, ensuring seamless operations for our end-users.

This role is part of our Digital Engineering organization, located in Greensboro, and requires collaboration with local and global colleagues to deliver applications support and new infrastructure for business solutions.

The ideal candidate will have experience with Windows/Mac OS, LAN (wired and wireless), Windows client solutions, and specialized engineering devices.

Responsibilities include:

  • Providing analytical, technical, and administrative support to local and remote end-users
  • Resolving technical issues and implementing solutions
  • Collaborating with colleagues to deliver applications support and new infrastructure
  • Staying up-to-date with the latest technologies and best practices

Requirements:

  • Experience in a first-level (Help Desk) role
  • Attention to detail and strong analytical skills
  • Service Now ticketing system experience preferred

Benefits:

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Retirement Plan (401k, IRA)

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