Technical Support Manager

3 weeks ago


Greensboro, North Carolina, United States Syngenta Full time
About the Role

We are seeking a highly skilled Technical Support Manager to join our team at Syngenta. As a key member of our Crop Protection business, you will be responsible for managing the development and implementation of our Product Support Strategy.

Key responsibilities will include leading a technical team of subject matter experts, providing management and leadership of resources, processes, and tools for the continuous improvement of the end-user experience, and demonstrating a commitment to excellence through effective and timely employee coaching and development.

You will also be responsible for setting direction and developing robust agronomic initiatives that are aligned with Syngenta's short-, mid- and longer-term business strategy.

Key Accountabilities
  • Actively manage the technical team responsible for effective support and communication of technical product information to customers.
  • Oversee responses to customer inquiries, issues related to product quality, product performance, and other elements related to managing product service expectations.
  • Develop and implement the Technical Product Support Strategy and roadmap that will deliver scalable solutions across people, processes, and technologies.
  • Identify training needs related to product information, knowledge management, and customer engagement platforms within the team and throughout the broader organization.
  • Maintain and contribute to the improvement of the technical support team and resources by ensuring system performance, identifying and resolving problems, preparing and implementing action plans, and ensuring regular system audits for follow-up analysis and process improvement.
Qualifications
  • Masters or PhD in an Agricultural Science or related discipline, with emphasis on chemistry, weed science, plant pathology, and/or entomology.
  • At least 10 years of Crop Protection expertise and extensive field experience.
  • Familiarity with the product registration requirements and processes at a federal and state level.
What We Offer

We offer a culture that celebrates diversity and inclusion, promotes professional development, and strives for a work-life balance that supports our team members. We also offer flexible work options, a full benefit package, 401k plan with company match, profit sharing, and retirement savings contribution, paid vacation, paid holidays, maternity and paternity leave, education assistance, wellness programs, corporate discounts, and more.



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