Customer Success Specialist

2 weeks ago


Suwanee, Georgia, United States brightfirellc Full time
Job Title: Customer Success Specialist

At BrightFire, we're seeking a highly skilled Customer Success Specialist to join our team. As a key member of our digital marketing support team, you will be responsible for providing exceptional customer service to our agency website clients.

Key Responsibilities:

  • Provide timely and professional communication to clients regarding their requests and status updates.
  • Respond to customer inquiries via phone and email, resolving issues promptly and effectively.
  • Update client websites using the WordPress Content Management System.
  • Collaborate with our digital marketing team to identify process improvements and implement changes.
  • Provide frontline customer service for billing inquiries and resolve issues in a timely manner.

Requirements:

  • Proven experience in digital marketing, customer service, or account management.
  • Familiarity with digital media, including social media and WordPress.
  • Excellent communication, writing, and verbal skills.
  • Attention to detail, organizational skills, and ability to meet deadlines.
  • Ability to work independently, think critically, and make sound decisions.

Benefits:

  • Competitive salary and annual performance bonus.
  • Comprehensive paid time off policy and 10 paid holidays per year.
  • 401k retirement plan with 4% company matching.
  • 100% paid employee health insurance and discounted vision and dental insurance.
  • Flexible work schedules and provided company laptop.

BrightFire is an equal opportunity employer, and we value diversity and inclusion in our workplace. We are committed to creating a work environment that is free from discrimination and harassment. If you are a motivated and customer-focused individual who is passionate about digital marketing, we encourage you to apply for this exciting opportunity.



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