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Alarm Customer Specialist

2 months ago

Suwanee, Georgia, United States Staffing Resources Full time

Alarm Customer Specialist Job Description

**Job Summary:**

We are seeking a highly skilled Alarm Customer Specialist to join our team at Staffing Resources. As a key member of our customer support team, you will be responsible for analyzing data, recognizing patterns, and providing solutions to our customers.

**Responsibilities:**

* Receive and analyze data for alarm activity and translate it into a manageable platform to track patterns and create action plans.

* Communicate with customers to provide solutions and options for enhancing their experience.

* Provide weekly statistics for alarm follow-ups and resolutions to the Service Support Supervisor and Operations Manager.

* Contribute to team efforts by accomplishing related tasks as needed.

**Qualifications:**

* Experience in the alarm industry is a plus.

* Background in customer service, call center, or related field required.

* Proficiency with Microsoft Office, Word, and Excel.

* Experience with MicroKey or Stages is a plus.

* Excellent problem-solving and organizational skills.

* Ability to work under deadlines and multi-task.

* Excellent verbal and written communication skills.

**What We Offer:**

* A dynamic and supportive work environment.

* Opportunities for professional growth and development.

* Competitive compensation and benefits package.

If hired, you will be required to pass a credit, criminal, and drug test.