Customer Care and Sales Representative

2 weeks ago


Hoffman Estates, Illinois, United States Massage Envy Full time

Position Overview:
Embark on a rewarding career journey with us At Massage Envy, we are dedicated to fostering an environment where you can thrive while assisting clients in achieving their wellness goals.


Our team is united in our mission to provide exceptional service and expand our member community, ensuring that more individuals embark on their path to wellness.


Benefits & Compensation:
Attractive hourly wage ranging from $14 to $17, supplemented by performance bonuses and commissions
Healthcare contributions for full-time team members
401(k) matching program
Paid time off for full-time employees
Incentives for employee referrals
Employee Assistance Program
Flexible scheduling to enhance work-life balance
Comprehensive training on products and services
Monthly complimentary massage, skincare, or stretch service
Exclusive discounts on all products

Ideal Candidates:
Possess a high school diploma (or equivalent) and have prior experience in retail or sales (preferred)
Exhibit strong analytical skills with proficiency in math and technology, capable of multitasking
Demonstrate excellent interpersonal skills and the ability to build positive rapport with clients
Have a passion for holistic wellness with a foundational understanding of massage and skincare services

Daily Responsibilities:
Deliver exceptional customer service, ensuring every client feels appreciated and understood
Advocate for the importance of holistic wellness by informing clients about new and enhanced services, promoting the Massage Envy Wellness Program, scheduling future appointments, and encouraging retail purchases based on provider recommendations
Facilitate clinic operations by welcoming clients, managing service bookings, handling phone inquiries, responding to emails, and addressing client questions
Contribute to the growth and retention of our client base through in-person and virtual outreach

Work Environment & Support:
Leadership committed to your professional growth
Recognition programs (such as Sales Associate of the Year)
A supportive community that values individuality and knowledge sharing

If you are eager to join a vibrant community of professionals who share your enthusiasm for wellness, we look forward to connecting with you.

Compensation:
$14 - $17 / Hour
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