Customer Service Representative
1 week ago
Key Responsibilities:
* Accept inbound calls and handle customer requests with professional phone etiquette
* Enter all calls in the Call Tracking System with accurate, well-documented call notes
* Process credit research and document retrieval requests
* Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns
* Meet all departmental goals, including schedule adherence, attendance, and quality monitoring
Requirements:
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong customer service skills and a passion for delivering exceptional service
* Ability to work independently and as part of a team
* High school diploma or equivalent required
What We Offer:
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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