Guest Services Representative

2 weeks ago


Carmel, Indiana, United States Renaissance Indianapolis North Full time

About Renaissance Indianapolis North:

At Renaissance Indianapolis North, we prioritize our employees and strive to create a welcoming and inclusive atmosphere. Our commitment to a People First culture is evident in our employee development initiatives, comprehensive benefits, and our focus on building meaningful relationships. We offer a variety of employment benefits, including health insurance, retirement plans, and paid time off, along with unique perks such as wellness programs and discounts. Our dedication to continuous training and development ensures that our team members can enhance their skills and advance their careers. Whether you are new to the hospitality sector or an experienced professional, Renaissance Indianapolis North provides a collaborative environment that encourages personal and professional growth.

Location Overview:

We take pride in being recognized as a leading employer in the region. Our culture, extensive benefits including a 401k plan with company matching, and attractive bonus programs set us apart. We seek individuals who are genuinely passionate about service and who embody our Core Values of personal development and teamwork. Each team member plays a crucial role in delivering exceptional service and creating memorable experiences for our guests.

Position Summary:

We are currently offering a sign-on bonus of $500, alongside a quarterly incentive plan and monthly attendance bonuses. The hourly wage for this position is $16.00. This is a full-time role that requires weekend availability.

Your Responsibilities:

  • Assist guests in discovering their ideal experiences.
  • Deliver outstanding customer service by engaging with guests and showing genuine interest.
  • Check guests in, ensuring all requests are noted and fulfilled accurately.
  • Resolve guest issues and enhance their experience through effective recovery strategies.
  • Promote special hotel programs and services.
  • Collaborate professionally with hotel staff and assist other departments as needed.
  • Maintain knowledge of emergency procedures and policies.
  • Manage house bank and communicate essential information to the manager on duty.

Qualifications:

Exceptional guest service skills are essential for this role.

Compensation:

The compensation for this position is set at $16.00 per hour, based on qualifications and experience.



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