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Guest Services Representative

2 months ago


Carmel, Indiana, United States Residence Inn Carmel Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Residence Inn Carmel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities
  • Guest Service: Greet and welcome guests, register them, and provide information about hotel services and facilities.
  • Front Desk Operations: Manage the front desk, handle guest inquiries, and resolve any issues that may arise.
  • Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve problems that may impact guest satisfaction.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Possess a positive and upbeat personality, excellent communication and problem-solving skills, and the ability to work well under pressure.
  • Knowledge: Familiarity with hotel operations, guest services, and hospitality terminology.
Benefits
  • Competitive Salary: We offer a competitive salary and benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
  • Professional Development: Opportunities for career growth and professional development in a dynamic and supportive work environment.