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Guest Services Representative

2 months ago

Carmel, Indiana, United States Renaissance Indianapolis North Full time

About Us:

At Pyramid Global Hospitality, we prioritize our people. Our company is committed to fostering a supportive and inclusive work environment that promotes diversity, personal growth, and overall wellbeing. Our dedication to a People First culture is evident in our employee development initiatives, comprehensive benefits, and our focus on building meaningful relationships. We offer a variety of employment benefits, including extensive health insurance, retirement plans, and paid time off, alongside unique perks such as on-site wellness programs and discounts at local establishments. Furthermore, we are devoted to providing continuous training and development opportunities to empower our employees to enhance their skills and knowledge for career advancement. Whether you are new to the hospitality sector or a seasoned expert, Pyramid Global Hospitality provides a collaborative work environment that encourages professional growth and success across over 230 properties worldwide.

Location Overview:

At the Renaissance Indianapolis North, we take pride in being a top employer in the region. What distinguishes us? Our culture, comprehensive benefit plans including a 401k with company matching, and our attractive bonus programs, to name a few. We seek talented individuals who possess a genuine passion for service. Our Core Values emphasize personal development, teamwork, and a commitment to helping each other succeed. We believe every team member plays a crucial role in delivering exceptional service and creating memorable experiences for our guests.

Position Overview:

We are currently offering a sign-on bonus of $500 (with $250 paid after 30 days and $250 after 90 days), in addition to a quarterly incentive plan and monthly attendance bonuses. The starting pay is $16.00/hour.

This is a full-time role requiring weekend availability on both Saturdays and Sundays. Typical shifts are from 3 PM to 11 PM, with some mid-shifts available for candidates who can accommodate them.

We are looking for highly motivated individuals with a strong focus on guest service to join our Front Desk team. The ideal candidate will utilize their engaging personality to create a memorable first impression for our guests. As a Front Desk Agent, you will check in and register guests, serving as a knowledgeable resource regarding the hotel, its amenities, and the surrounding area. If you enjoy interacting with diverse individuals and making meaningful connections, we encourage you to consider this opportunity to advance your career in hospitality.

Your Responsibilities:

  • Assist guests in discovering their ideal experiences.
  • Deliver exceptional customer service by engaging with guests and showing genuine interest.
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is recorded.
  • Resolve issues and exceed guest expectations through effective recovery strategies.
  • Promote and sell special hotel programs.
  • Interact professionally with hotel staff, providing necessary information to assist other departments.
  • Maintain knowledge of all emergency procedures and policies.
  • Manage house bank effectively.
  • Communicate all relevant information to the manager on duty.
  • Follow established procedures for posting charges, cashing checks, safe deposits, and refunds.
  • Assist other departments as required.

Qualifications:

Exceptional guest service skills are essential.

Compensation:

The compensation for this position is $16.00/hour, based on qualifications and experience.