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Guest Services Representative

2 months ago

Carmel, Indiana, United States Pyramid Global Hospitality Full time
Company Overview

At Pyramid Global Hospitality, we prioritize our people.

We are committed to fostering a supportive and inclusive workplace that champions diversity, personal growth, and overall wellbeing.

Our People First philosophy is evident in our employee development initiatives, comprehensive benefits, and our focus on nurturing meaningful relationships.

We provide a variety of employment benefits, including extensive health coverage, retirement savings plans, and paid time off, alongside unique perks such as wellness programs, local discounts, and special rates for hotel stays.

Pyramid Global Hospitality is dedicated to offering continuous training and development opportunities to empower our team members to enhance their skills and advance their careers.

Whether you are embarking on your journey in the hospitality sector or are an experienced professional, Pyramid Global Hospitality provides a collaborative and encouraging environment that promotes growth and success across over 230 properties globally.

Discover the advantages of being part of a company that values its workforce and is devoted to delivering exceptional guest experiences.


Position Overview

We are currently offering a sign-on bonus, along with a quarterly incentive plan and monthly attendance rewards.

The hourly wage for this role is $16.00.


This is a full-time role requiring weekend availability on both Saturdays and Sundays.

Typical shifts are from 3 PM to 11 PM, with some mid-shifts available for qualified candidates.

We seek highly motivated individuals with a passion for guest service to join our Front Desk team. The ideal candidate will possess an engaging personality that leaves a lasting first impression on our guests.

As a Front Desk Agent, you will check in and register guests, serving as a knowledgeable resource regarding the hotel, its amenities, and the surrounding area.

If you enjoy connecting with individuals from diverse backgrounds and strive to create memorable experiences, this is an excellent opportunity to advance your career in hospitality within a world-class establishment.


Your Responsibilities:

  • Assist guests in discovering their ideal experiences.
  • Deliver outstanding customer service by engaging with guests and showing genuine interest.
  • Check guests in, ensuring accurate credit processing, noting and fulfilling special requests, and establishing correct information.
  • Resolve issues and exceed guest expectations through effective recovery strategies.
  • Promote and sell special hotel programs.
  • Interact professionally with hotel staff, providing necessary information to other departments.
  • Be well-versed in all emergency procedures and policies.
  • Maintain the house bank.
  • Communicate relevant information to the manager on duty.
  • Follow established procedures for posting charges, cashing checks, handling safe deposits, and processing refunds.
  • Assist other departments as required.
Qualifications

Exceptional guest service skills are essential.

Compensation Details

The compensation for this position is $16.00 per hour, based on qualifications and experience.