Area Manager

4 days ago

Seattle, Washington, United States Thrive Communities Full time
Job Summary

The Area Manager is a key leadership role within Thrive Communities, responsible for managing and coordinating multiple properties to achieve business objectives. This position requires a strong leader who can effectively manage teams, drive results, and maintain a high level of customer satisfaction.

Key Responsibilities
  • Leadership
    • Lead and manage multiple properties, ensuring alignment with company goals and objectives.
    • Develop and implement strategies to drive business growth and improve operational efficiency.
    • Build and maintain strong relationships with property owners, residents, and team members.
  • Financial Management
    • Assist Community Managers in developing and managing property budgets.
    • Oversee property operations, including rent collections, office management, and expense control.
    • Identify opportunities to improve property operations and implement cost-saving measures.
  • Personnel Management
    • Hire, train, and develop on-site staff, ensuring they have the necessary skills and knowledge to perform their roles.
    • Conduct regular performance reviews and provide feedback to team members.
    • Address employee concerns and resolve conflicts in a fair and timely manner.
  • Administrative/Office
    • Ensure lease files are up-to-date and complete.
    • Perform property inspections and audits as required.
    • Attend scheduled home office meetings and complete required reports.
  • Resident Relations
    • Develop and implement strategies to improve resident satisfaction and retention.
    • Respond to resident concerns and resolve issues in a timely and professional manner.
    • Maintain a positive and respectful attitude towards residents and team members.
  • Maintenance
    • Inspect properties regularly to ensure they are well-maintained and meet company standards.
    • Identify and address maintenance issues promptly to prevent further damage.
    • Develop and implement maintenance schedules to ensure properties are well-maintained.
  • Marketing/Leasing
    • Develop and implement marketing strategies to attract new residents and drive business growth.
    • Monitor market trends and adjust marketing strategies accordingly.
    • Ensure all marketing materials are accurate and up-to-date.
  • Safety and Risk Management
    • Ensure all properties meet safety and regulatory standards.
    • Develop and implement safety protocols to prevent accidents and injuries.
    • Conduct regular safety inspections and address any issues promptly.
    Requirements
    • Education
      • High school diploma or equivalent required.
    • Experience
      • Multi-site experience in on-site property management required.
      • Background in supervision with a successful track record of accomplishments.
    • Skills
      • Strong leadership and communication skills.
      • Ability to effectively manage multiple properties and teams.
      • Strong analytical and problem-solving skills.
      • Ability to work in a fast-paced environment and adapt to changing circumstances.
    • Certifications
      • Certified Apartment Manager (CAM) preferred.

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