Client Support Specialist

1 week ago


Decatur, Illinois, United States Tech24 Full time
Job Overview

Tech24 and its subsidiaries, including Eichenauer Services, operate as a comprehensive provider of commercial kitchen equipment repair solutions. Our expertise encompasses full-service maintenance and repair for foodservice equipment utilized in various establishments such as restaurants, quick-service restaurants (QSRs), convenience stores, and coffee shops, with a specialization in commercial cooking, refrigeration, and HVAC systems.

The role of the Customer Service Representative is pivotal in ensuring a customer-centric experience, demanding a high level of quality, focus, and meticulous attention to detail. This position involves a range of responsibilities, including managing incoming calls, facilitating effective communication between office staff and field service technicians, and delivering exceptional service to our clients. The Customer Service Representative plays a crucial role in shaping the overall customer experience, embodying a welcoming, helpful, and professional demeanor at all times.

Key Responsibilities:
  • Assist customers by addressing inquiries and providing effective solutions.
  • Collaborate closely with internal teams and field technicians to ensure outstanding service and accurate repair estimates.
  • Execute data entry tasks with a high degree of efficiency.
  • Maintain professional communication, both verbally and in writing.
  • Organize workloads and fulfill service requests promptly.
Qualifications:
  • High School Diploma or equivalent.
  • A minimum of 3 years of experience in customer service is required.
  • Experience in a call center environment (inbound/outbound) is essential.
  • Demonstrated strong customer service skills.
  • Mechanical or technical knowledge, particularly in refrigeration and HVAC, is advantageous.
  • Excellent written and verbal communication abilities.
  • Proficient data entry skills.
  • Availability for a standard shift from 7:30 AM to 4:30 PM.
Benefits:
  • Competitive compensation based on experience.
  • Comprehensive benefits package, including medical, vision, and dental insurance.
  • Paid time off, including vacation, sick days, and holidays, with your birthday recognized as a paid holiday.
  • 401(k) retirement savings plan.


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