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Client Communication Specialist

2 months ago

Fort Worth, Texas, United States UnitedHealthcare Full time
Position Overview

At UnitedHealthcare, we are dedicated to enhancing the health care experience, fostering healthier communities, and eliminating obstacles to quality care. The contributions made in this role will positively influence the lives of countless individuals. Be part of shaping the future of health care, making it more accessible, affordable, and fair.

This role involves making outbound calls to healthcare providers, applicants, and agents, as well as conducting follow-up calls to gather medical records necessary for underwriting decisions. The expectation is to complete approximately 60 calls daily. Regular team meetings will be scheduled.

This is a full-time position, requiring an 8-hour shift during standard business hours. Flexibility for occasional overtime may be necessary based on business needs.

Key Responsibilities:

  • Utilizes knowledge and skills in a variety of daily tasks.
  • Demonstrates a solid understanding of responsibilities.
  • Handles standard and non-standard requests with minimal assistance.
  • Independently resolves routine issues.
  • Collaborates with supervisors on more complex challenges.
  • Effectively prioritizes and organizes work to meet deadlines.
  • Works collaboratively within a team environment.

Performance will be acknowledged and rewarded in a challenging environment that provides clear guidance for success and opportunities for professional growth.

Required Qualifications:

  • High School Diploma or equivalent work experience.
  • Minimum age of 18 years.
  • At least 2 years of experience in a customer service role.
  • Proficient in computer usage, including Microsoft Windows.
  • Ability to work an 8-hour shift during standard business hours, with potential for occasional overtime.

Essential Skills:

  • Exceptional verbal communication abilities.
  • Strong reading comprehension skills.
  • Ability to maintain focus and minimize distractions.

Work Environment:

  • Capacity to sit for extended periods.

At UnitedHealth Group, our mission is to support individuals in leading healthier lives and to improve the health system for everyone. We believe that every individual, regardless of race, gender, sexuality, age, location, or income, deserves the chance to achieve their healthiest life. We are committed to addressing health disparities and enhancing health outcomes, reflecting our core mission.

We value diversity as it contributes to a healthier workplace. UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, ensuring that all qualified applicants receive consideration for employment without regard to any protected characteristic.

UnitedHealth Group maintains a drug-free workplace, and candidates must pass a drug test prior to employment.