Client Services Representative II
4 weeks ago
**Job Title:** Client Services Representative II - Home Loans Specialist
**Job Summary:**
We are seeking a highly skilled Client Services Representative II - Home Loans Specialist to join our team at Bank of America. As a Client Services Representative II - Home Loans Specialist, you will be responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
Key Responsibilities:
- Identify client needs and recommend solutions when fraud has been identified
- Record data captured during client interactions accurately
- Identify and escalate through appropriate channels for items requiring risk review, exception handling, or further analysis
- Read frequent updates and learning materials, often while on the call, and implement into conversations with speed and accuracy
- Comply with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
Requirements:
- High School Diploma / GED / Secondary School or equivalent
- 1st shift (United States of America)
- 40 hours per week
Equal Employment Opportunity:
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.
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