Senior Client Outreach Specialist

3 weeks ago

Fort Worth, Texas, United States Bank of America Full time
Job Description:

The Client Outreach team is responsible for meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work closely with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank's global regulatory and policy requirements.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

Key Responsibilities:
  • Outreach to clients requesting and collecting KYC documentation
  • Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions
  • Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners
  • Monitor and understand the risks and impacts of non-compliance with KYC processes, including restrictions, closures and associated business growth impacts
  • Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank's processes
  • Raise process issues and improvements that collectively help our clients
  • Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed
  • Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue
  • Support the Outreach of both periodic refreshes as well as remediation and associated programs
  • Support the Outreach of jurisdictionally or regionally stringent requirements where needed
  • Ensure timely collection of client required documentation, including follow-ups where needed
  • Ensure the voice of the client is heard while adhering to policies, laws, rules and regulations
  • Ensure performance metrics are met and any exceptions are resolved within required timeframes
  • Master customer due diligence (CDD) requirements and guide clients as needed to comply
  • Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
  • Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
  • Embrace a collaborative and output-oriented culture
Requirements:
  • Bachelor's degree or equivalent work experience
  • 4+ years experience in a client-facing role within the financial services or a related industry
  • Preferred: Certified Anti-Money Laundering Specialist (CAMS)
  • Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
  • Must demonstrate a strong client focus
  • Excellent interpersonal skills for motivation, collaboration and encouragement
  • Professional demeanor: demonstrating patience, composure, and positive attitude
  • Problem-solving and decision-making skills: thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems
  • Flexibility and adeptness: handling multiple projects and daily tasks, adjusting to a changing environment, adept to new approaches that improve overall work efficiency and effectiveness
  • Initiative: identifying process improvements, demonstrating a 'self-starter' behavior and a willingness to help others, and showing potential to require minimal supervision
  • Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
  • Excellent proficiency using Microsoft Office products, particularly Microsoft PowerPoint, Excel, Word
Pay and Benefits:

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

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