Client Relations Specialist
1 week ago
Benefits:
- 401(k) plan
- 401(k) matching contributions
- Performance-based bonuses
- Competitive compensation
- Paid time off
- Opportunities for training and development
ROLE SUMMARY:
As a Client Relations Specialist within the Rocco Casinelli - State Farm Agent team, you will play a pivotal role in creating outstanding client experiences that contribute to the growth of a thriving insurance agency. Your meticulous attention to detail, exceptional customer service abilities, and genuine desire to assist others make you an excellent candidate for this position. You will advance your career by addressing customer inquiries, collaborating with fellow agency team members, and proactively identifying the needs of the community you serve.
We are eager to connect with individuals who embody the customer-centric and compassionate qualities we seek in our team members. We foresee numerous internal advancement opportunities for candidates who are particularly motivated and sales-oriented.
KEY RESPONSIBILITIES:
- Build and maintain customer relationships, ensuring timely follow-ups as necessary.
- Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims processing, and billing inquiries.
- Utilize a customer-focused, needs-based assessment approach to inform clients about various insurance options.
- Employ outstanding communication skills to effectively meet customer needs while fostering business growth.
REQUIREMENTS:
- Commitment to exceptional customer service.
- Able to relate effectively to clients, addressing their questions and anticipating their needs.
- Strong communication skills to assist clients and collaborate with other agency personnel.
- Proactive approach to problem-solving.
- Bi-lingual skills are advantageous but not mandatory.
- Open to both licensed and unlicensed applicants.
- Welcoming candidates with 0 to 5 years of experience.
Flexible remote work options are available.
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